Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: punkrockhenry
Verified Purchase:Yes
Replaced an XPS 9360, lighter, sleeker, more responsive, more intuitive interfaces. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1
XPS 13 touch pad is not working out of the box
on December 25, 2019
Posted by: Khaled
Verified Purchase:Yes
Since unboxed the XPS 13 I found the trackpad is plagued with erratic movement and no gesture control and shockingly I spent 2 weeks trying to fix the issue and up till now the issue isn't fixed. Tracking the issue on the multiple forums and reddit it is clear that this is a common issue with Dell trackpads and it is due to lack of quality control and basic HW audits the case is reported all over the globe.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Karoline
Verified Purchase:Yes
the sound of the fan is so freaking loud and it is constantly on. the sound really makes me headache.
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, January 31, 2020
Hi,
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
Written by a customer while visiting dell.com
Posted by: Rahul
Verified Purchase:Yes
Bought it a week ago and used it for less than 5 hrs. Laptop no longer chargers. Adaptor cable has lights on but does not charge and laptop does not recognize charging adapter.
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, January 31, 2020
Hi,
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
Written by a customer while visiting dell.com
Posted by: Nursen
Verified Purchase:Yes
We bought a new XPS Laptop and it took a month to fix all the repairs. It came with hard drive problems and failed screen. How can Dell sell a new Laptop with so many problems.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Customer Rating
1
Poor quality of machine, which does not function form the very beginning.
on January 11, 2020
Posted by: Rakesh
Verified Purchase:Yes
The machine I purchased came with lots of problems in hardware and software. Had to seek help from the Technical Support Cell of Dell. The services of the Technical Support were good. My lap top had to be replaced. But overall experience of dealing with DELL machine not encouraging.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Moupiya
Verified Purchase:Yes
Touch Pad scrolling is not working.. its very problematic to operate this laptop.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Raghunath babu
Verified Purchase:Yes
I am not happy with 2 things, this is a one week only xps 13 high end laptop, battery life is not more than 5 hours and battery usage in standby mode is also bit high. laptop fan noise kicks in even when doing word document
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, January 30, 2020
Hi,
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
Written by a customer while visiting dell.com