Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: mike
Verified Purchase:Yes
I bought an XPS for CEO in the late 2000's; say 7 or 8. it was easy to keep running and he would run remote cams @ multiple site
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Oxana
Verified Purchase:Yes
Happy with this purchase! The look and the feel of this laptop is very pleasing. I read other reviews where users complain about the keyboard, but I haven't had any issues with it. I initially had troubles with the mic, but after some research found that turning off Voice in MaxxAudioPro resolves the issue, and now the mic works perfectly. I've had this laptop for a month and the battery lasts for about 5-6 hours of office work (spreadsheets, emails, video calls, presentations etc). I love that the laptop is compact, light, good-looking and yet very powerful.
Written by a customer while visiting dell.com
Posted by: Alaa
Verified Purchase:Yes
I'm loving my experience so far on this machine! The build quality and device responsiveness is at bar of what you expect from it!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Davz
Verified Purchase:Yes
Fast intuitive as advertised
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: UnHappyCamper
Verified Purchase:Yes
Every hour or so, it disconnects from the wifi, try to reconnect it says cannot connect to network. Network is fine as working on phone, iPad. Solution: do not buy Dell, every again.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, June 11, 2020
"UnHappy Camper
Hello, thank you for your feedback. I am sorry to hear that you have wifi issues that are taking away from your experience. Here is a list of recommendations to try to help.
For the Wifi concern, you can try this,
1. Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.
You can read the full article here - http://dell.to/2sLtwRh.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
If you are still in need of assistance, please reach out to Dell's Support Team for assistance: http://dell.to/2sH7Qlm or 1-800-624-9896 so that we can address your concerns.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Hello, thank you for your feedback. I am sorry to hear that you have wifi issues that are taking away from your experience. Here is a list of recommendations to try to help.
For the Wifi concern, you can try this,
1. Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.
You can read the full article here - http://dell.to/2sLtwRh.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
If you are still in need of assistance, please reach out to Dell's Support Team for assistance: http://dell.to/2sH7Qlm or 1-800-624-9896 so that we can address your concerns.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Honey
Verified Purchase:Yes
It don’t function right this is the second laptop I get that has manufactured issues
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, July 21, 2020
"Honey
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
For us to better help you further, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
For us to better help you further, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Abhi
Verified Purchase:Yes
the keyboards and the mouse trackpad get easily dirty or get fingerprint marks. The power button needs to be pushed way too much to start up the laptop.
No, I would not recommend this to a friend.
Response from dell.comBy FAROOQ, Dell, December 9, 2019
Hi,
We have a dedicated 24/7 technical support team can look into the technical issues and assist you accordingly.
You could reach out to them by sending a direct message at https://twitter.com/DellCares?linkId=63856306 or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
-Farooq
We have a dedicated 24/7 technical support team can look into the technical issues and assist you accordingly.
You could reach out to them by sending a direct message at https://twitter.com/DellCares?linkId=63856306 or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
-Farooq
Written by a customer while visiting dell.com
Customer Rating
5
once apple user loves my Dell XPS
on December 5, 2019
Posted by: expobill
The simple things make this a great laptop, the always illuminated chord, great typing experience and worry free graphic design. I have had no problems and Dell has meet and exceeded my expectations so much that i have replaced many apple products this year.
I would recommend this to a friend!
Written by a customer while visiting dell.com