Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Customer Rating
5
Iterative upgrade on what was already a near-perfect laptop
on January 4, 2020
Posted by: Adam
Verified Purchase:Yes
The XPS lineup has been improving since its launch in 2015, and the laptops are ideal for their ultrabook portability and performance.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
Not as great as the difference in price (from the cheaper inspiron)
on February 21, 2020
Posted by: tony
Verified Purchase:Yes
The XPS 13 is a good computer but the expectation is to have a machine that is much better than the equivalent inspiron. Not really the case. Weight, better. Speed, seems to be pretty much the same, size, smaller so better, screen better. Battery better. The disappointment is in the speakers and in the fact that there is no connection to USB, HDMI etc.... It doesn't fit? We needed to remove it to make it smaller, great, for the price though, you should at least give me a few connectors included instead of adding just one and let me buy the rest of a very high price. Again it's $400 more!!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Still sorting out. Customer support has been great, but disappointed with laptop straight out of the box.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, June 15, 2020
"Tomdwhitehouse
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
Glad to hear that you have had a good experience working with our support team. I am confident that everything will get sorted out for you. Please continue to reach out to Dell's Technical Support Team for assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
Glad to hear that you have had a good experience working with our support team. I am confident that everything will get sorted out for you. Please continue to reach out to Dell's Technical Support Team for assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Mushroompicker67
Verified Purchase:Yes
The laptop started crashing as soon as it came out of the box. And there was no technical solution. Big disappointment
No, I would not recommend this to a friend.
Response from dell.comBy KimG, Dell, June 29, 2020
Hello Mushroompicker67,
Here are some steps you can take to try to resolve the problem if you haven't already.
------>This article provides information, links, images, and videos for troubleshooting Microsoft Windows Crashes, Restarts, or Blue Screen errors: http://dell.to/2u98Cct.
Table of Contents:
• What is a Blue Screen Error?
• How to disable Automatic Restart
• Troubleshooting Common Blue Screen Error Messages
• Analyze Windows Blue Screen Stop Errors, using BlueScreenView (By Nirsoft)
• Informational Videos
1. What Is a Blue Screen Error?
When Windows encounters certain situations, it halts and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term "Blue Screen" (Crash Screen) has come from.
In a lot of instances, the screen only flashes up for a few seconds before re-booting. You can disable this process following the steps in Section 2 below, allowing further analysis of the error.
Blue Screen errors occur when:
• Windows detects an error it cannot recover from without losing data.
• Windows detects that critical OS data has become corrupted.
• Windows detects that hardware has failed in a non-recoverable fashion.
• The text displayed can either be text-based (Figure 1) or graphical based as in Windows 8 and 10 (Figure 2)
------------------------------------------------------------------------------------------
2. How to disable Automatic Restart
Whenever a critical error is detected in Windows, your Windows PC restarts itself to prevent any further damage to your computer.
This is a safety measure integrated into Windows. In order to further analyze the STOP or blue screen error, we need to know the Error code and information associated with the error.
This information is displayed when you turn off Automatic Restart on System Failure.
Here are the steps to disable Automatic Restart on system failure in Windows 8 and 10 (applies to Windows 10, 8, 7, Vista and XP)
A. In Windows 10 in the Taskbar search Box, and on the Start screen in Windows 8 (Start menu in 7, Vista, XP) type System.
B. Click on the System link displayed.
C. On the list of links in the left pane, click on Advanced System Settings
D. Advanced System Settings
E. Click on Settings in the Startup and Recovery section
F. Startup and Recovery
G. Untick the checkbox that says Automatically Restart
H. Click on OK
I. Click on Apply then OK
Next time your system crashes, instead of restarting, it will halt on a screen with an error code and some information associated with the error.
Note down this information so that you can troubleshoot the error.
------------------------------------------------------------------------------------------
3. Troubleshooting Common Blue Screen Error Messages Depending on Operating System version
For articles concerning the various Windows versions please click on the relative link below (in full article).
• Windows XP Blue Screen Troubleshooting https://dell.to/3gVkqXt
• Windows Vista Blue Screen Troubleshooting https://dell.to/374HqPl
• Windows 7 Blue Screen Troubleshooting https://dell.to/3dBA2NO
• Windows 8 Blue Screen Troubleshooting https://dell.to/2Y1rDwD
• Windows 10 Blue Screen Troubleshooting https://dell.to/2zRZbp9
------------------------------------------------------------------------------------------
4. Analyze Windows Blue Screen Stop Errors, using BlueScreenView (By Nirsoft)
As well as using the Windows Debugger tool from Microsoft contained in the above articles,
you can also use a tool by Nirsoft called BlueScreenView to analyze the Windows dump files.
For information on BlueScreenView (by Nirsoft) please click www.nirsoft.net/utils/blue_screen_view.html External Link
To download the tool from www.nirsoft.net click www.nirsoft.net/utils/bluescreenview.zip for ZIP file External Link.
We want you to be happy with your computer. If you are still having a crashing problem, please contact us at 1-800-624-9896 or http://dell.to/2sH7Qlm.
Best,
Kim@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Here are some steps you can take to try to resolve the problem if you haven't already.
------>This article provides information, links, images, and videos for troubleshooting Microsoft Windows Crashes, Restarts, or Blue Screen errors: http://dell.to/2u98Cct.
Table of Contents:
• What is a Blue Screen Error?
• How to disable Automatic Restart
• Troubleshooting Common Blue Screen Error Messages
• Analyze Windows Blue Screen Stop Errors, using BlueScreenView (By Nirsoft)
• Informational Videos
1. What Is a Blue Screen Error?
When Windows encounters certain situations, it halts and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term "Blue Screen" (Crash Screen) has come from.
In a lot of instances, the screen only flashes up for a few seconds before re-booting. You can disable this process following the steps in Section 2 below, allowing further analysis of the error.
Blue Screen errors occur when:
• Windows detects an error it cannot recover from without losing data.
• Windows detects that critical OS data has become corrupted.
• Windows detects that hardware has failed in a non-recoverable fashion.
• The text displayed can either be text-based (Figure 1) or graphical based as in Windows 8 and 10 (Figure 2)
------------------------------------------------------------------------------------------
2. How to disable Automatic Restart
Whenever a critical error is detected in Windows, your Windows PC restarts itself to prevent any further damage to your computer.
This is a safety measure integrated into Windows. In order to further analyze the STOP or blue screen error, we need to know the Error code and information associated with the error.
This information is displayed when you turn off Automatic Restart on System Failure.
Here are the steps to disable Automatic Restart on system failure in Windows 8 and 10 (applies to Windows 10, 8, 7, Vista and XP)
A. In Windows 10 in the Taskbar search Box, and on the Start screen in Windows 8 (Start menu in 7, Vista, XP) type System.
B. Click on the System link displayed.
C. On the list of links in the left pane, click on Advanced System Settings
D. Advanced System Settings
E. Click on Settings in the Startup and Recovery section
F. Startup and Recovery
G. Untick the checkbox that says Automatically Restart
H. Click on OK
I. Click on Apply then OK
Next time your system crashes, instead of restarting, it will halt on a screen with an error code and some information associated with the error.
Note down this information so that you can troubleshoot the error.
------------------------------------------------------------------------------------------
3. Troubleshooting Common Blue Screen Error Messages Depending on Operating System version
For articles concerning the various Windows versions please click on the relative link below (in full article).
• Windows XP Blue Screen Troubleshooting https://dell.to/3gVkqXt
• Windows Vista Blue Screen Troubleshooting https://dell.to/374HqPl
• Windows 7 Blue Screen Troubleshooting https://dell.to/3dBA2NO
• Windows 8 Blue Screen Troubleshooting https://dell.to/2Y1rDwD
• Windows 10 Blue Screen Troubleshooting https://dell.to/2zRZbp9
------------------------------------------------------------------------------------------
4. Analyze Windows Blue Screen Stop Errors, using BlueScreenView (By Nirsoft)
As well as using the Windows Debugger tool from Microsoft contained in the above articles,
you can also use a tool by Nirsoft called BlueScreenView to analyze the Windows dump files.
For information on BlueScreenView (by Nirsoft) please click www.nirsoft.net/utils/blue_screen_view.html External Link
To download the tool from www.nirsoft.net click www.nirsoft.net/utils/bluescreenview.zip for ZIP file External Link.
We want you to be happy with your computer. If you are still having a crashing problem, please contact us at 1-800-624-9896 or http://dell.to/2sH7Qlm.
Best,
Kim@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: anonymous
Verified Purchase:Yes
When I was joining my online classes, I couldn't ever hear anything. It was the computer's fault, because the headphones work on other computers. Also, when I was play League of Legends, it kept on saying "not responding", even though it worked for the first few days.
Response from dell.comBy Jon@Dell, DellRR, August 3, 2020
"Anonymous
We understand how frustrating it can be when things don't work the way you expect them to. Thank you for providing us with your feedback. We want you to enjoy using your laptop.
We would like to help resolve this with you, the best way for us to try to help would be to follow up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896. Also, here is the contact info for Microsoft. http://bit.ly/2KBOM4c
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We understand how frustrating it can be when things don't work the way you expect them to. Thank you for providing us with your feedback. We want you to enjoy using your laptop.
We would like to help resolve this with you, the best way for us to try to help would be to follow up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896. Also, here is the contact info for Microsoft. http://bit.ly/2KBOM4c
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Very nice product for home and work.
Written by a customer while visiting dell.com
Posted by: eyeball
Verified Purchase:Yes
why eliminate the regular features on the laptops, on 2020, the same thinks with Apple products , just to force you to buy more accessories .
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, August 12, 2020
"eyeball
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
For us to help you further, we would need some additional information. You can reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We are sorry that you have some issues. Thank you for providing us with your feedback. We understand how frustrating it can be when things don't work the way you expect them to. We want you to enjoy using your laptop.
For us to help you further, we would need some additional information. You can reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Hello, I'm Iliana Herrera this is my first time buying a laptop on Dell. I connected on Monday to my meeting in zoom, sadly no one could heard me. I try everything and still they cant heard me.
Response from dell.comBy Lexy@Dell, DellRR, December 18, 2020
Hello Anonymous,
Thank you for your review. We are sorry to hear you are experiencing an issue with the microphone. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing an issue with the microphone. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com