Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Dee
Verified Purchase:Yes
So far so good. I love how easy it is to set up. My favorite features are the fingerprint recognition and the touch screen. Very convenient in this day and age when remembering passwords can be a hassle. The screen also allows for multiple ways to access the information that is on the screen. I look forward to a continued great experience with my new laptop.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Bobby IP
Verified Purchase:Yes
I really like what XPS13 has technically. Easy to use, friendly with Windows OS, because most of my life use this OS. I know apple product with MacBook Pro, with Mac OS. I like it also. Of course, Dell is my first choice, smaller and brighter. One thing, only thermal issues.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anu
Verified Purchase:Yes
[This review was collected as part of a promotion.] Laptop doesn't last long. I bought quiet a few XSP 13 laptop and every laptop turned out to be faulty.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, May 15, 2020
"Anu
Thank you for taking the time to provide us with your feedback. I am sorry to hear that you are having some issues. We want to see if we can make your experience a better one. The best way for us to try to help would be to follow up with our Technical Support Team here - 1-800-624-9896, or you can use the link below. This way, we can actively troubleshoot with you.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for taking the time to provide us with your feedback. I am sorry to hear that you are having some issues. We want to see if we can make your experience a better one. The best way for us to try to help would be to follow up with our Technical Support Team here - 1-800-624-9896, or you can use the link below. This way, we can actively troubleshoot with you.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: danny
Verified Purchase:Yes
BLue screen on the first day and in 3 days of using, it has blue screen 2 times.
No, I would not recommend this to a friend.
Response from dell.comBy Candace@Dell, DellRR, July 21, 2020
Hello and thank you for your review. I am sorry that you are experiencing a blue screen error with your XPS 13 laptop. Please see below steps to assist in resolving this issue. Should you have any further questions or concerns please contact Dell Support, http://dell.to/2sH7Qlm , and a Dell Representative will gladly assist.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page -
You can read the full article here - http://dell.to/2u98Cct.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page -
You can read the full article here - http://dell.to/2u98Cct.
Written by a customer while visiting dell.com
Posted by: Prof working from home
Verified Purchase:Yes
Super easy set up and works great! No complaints!
Written by a customer while visiting dell.com
Posted by: I don't have one
Verified Purchase:Yes
I had help from someone who was extremely computer literate, unlike myself, but it helped to make the experience much easier than it would have been had I tried to start up myself. There were no instructions to help me, until my expert got yo the bit where it said I could download the manual. Bit late for that I thought. Otherwise, terrific.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Geroge
Verified Purchase:Yes
love XPS 13 super fast specially when you hit the power button it turn on less than 2 seconds.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: sudhir
Verified Purchase:Yes
when full resolution is used third party apps like Microsoft word and other apps are showing in nano size window as well as font not legible. if I reduce resolution 1920x1080 its appearing well
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, January 31, 2020
Hi,
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
Written by a customer while visiting dell.com