Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: JM
Verified Purchase:Yes
When it works, it works great--but I have had 3 BSOD stating my hard drive is not installed when I bought the machine brand new a week ago. After dropping almost 2 grand on this, it is incredibly disappointing and seems to be shoddy work. I would not waste your money on this
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, August 6, 2020
"JM
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you are not satisfied with the performance so far.
You can follow these steps to try to resolve the crashing.
1. At the desktop, click the Search the web and Windows box and type "problem reports."
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows, and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page -
You can read the full article here - http://dell.to/2u98Cct.
I recommend contacting Dell's Technical Support Team if you need any additional assistance. http://dell.to/2sH7Qlm or 1-800-624-9896
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you are not satisfied with the performance so far.
You can follow these steps to try to resolve the crashing.
1. At the desktop, click the Search the web and Windows box and type "problem reports."
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows, and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page -
You can read the full article here - http://dell.to/2u98Cct.
I recommend contacting Dell's Technical Support Team if you need any additional assistance. http://dell.to/2sH7Qlm or 1-800-624-9896
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: tc
Verified Purchase:Yes
I was scared at first, being it's a new model and Im a dinosaur. but this works very well. the images are breathtaking and sets up easilt
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
Not Really a 2-in-1 and Much Work to Make Stable
on November 20, 2019
Posted by: EG
Verified Purchase:Yes
First, it's not really a 2-in-1. It does have a touch screen, but the lid does not fold back for use as a tablet. From there, a quite of bit of time and effort was required to get the machine stable (I was getting crashes via the blue screen of death) by downloading drivers, BIOS patches, BIOS editing, etc. in the right order.
No, I would not recommend this to a friend.
Response from dell.comBy FAROOQ, Dell, November 22, 2019
Our dedicated 24/7 technical support team can look into all the technical issues and assist you accordingly. You could reach out to them by sending a direct message at https://twitter.com/DellCares?linkId=63856306 or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
-Farooq
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
-Farooq
Written by a customer while visiting dell.com
Posted by: Robert
Verified Purchase:Yes
I never guessed that there would be ZERO USB ports. I considered returning it, but have decided to keep it anyway.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Steve S
Verified Purchase:Yes
I don't like the thunderbolt ports. It requires a dongle to plug in any USB accessory. Also, there is no HDMI port to connect to a monitor
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
The battery dies overnight when I have it closed even though it was fully charged during the day.
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, February 13, 2020
Hi,
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
Written by a customer while visiting dell.com
Posted by: Brenda K
Verified Purchase:Yes
[This review was collected as part of a promotion.] The worst purchase I have ever made. Have had issues from the start. Absolute trash.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, May 14, 2020
"Brenda K
Thank you for taking the time to provide us with your feedback. I am sorry to hear that you are having some issues. The best way for us to try to help would be for you to follow up with our Technical Support Team here - 1-800-624-9896, or you can use the link below. This way, we can actively troubleshoot with you.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for taking the time to provide us with your feedback. I am sorry to hear that you are having some issues. The best way for us to try to help would be for you to follow up with our Technical Support Team here - 1-800-624-9896, or you can use the link below. This way, we can actively troubleshoot with you.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Wylie Mike
Verified Purchase:Yes
Great small laptop. Feels pretty rugged
I would recommend this to a friend!
Written by a customer while visiting dell.com