Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Customer Rating
5
Solid build, incredibly light and powerful
on January 29, 2020
Posted by: Arthur
I bought the Ubuntu GNU/Linux version of this laptop so I could actually get some work done; I'm very happy with it. My last laptop was a 13" 2013 MacBook Pro, which is slightly larger and heavier than this laptop. At first, I was worried that the XPS 13 is *too* small. Part of this impression is the 16:9 aspect ratio of the screen, which is less than ideal; incidentally this is improved in the Spring 2020 ("New") version of this model, which boasts a 16:10 display. However, I got used to the size in just a couple of days and now appreciate its ultra-portability. The small form factor does not detract from its performance. The 10th generation Intel i7 CPU comes with 12 cores which is incredible for multi-tasking and concurrent programming. Database, natural language processing, and image processing applications will go far with this CPU.
The integrated graphics are a disappointment but a necessary compromise to get a laptop that is this small and *totally quiet.* There is absolutely no fan noise except under high CPU loads, particularly when the integrated graphics are in use--but not for any desktop windowing operations. The animations in the GNOME Desktop, for instance, are smooth and handled with total ease.
Some of the nicest features about this hardware are the small little tweaks like a battery indicator on the side of the chassis that can be used when the laptop is closed; there is a wide LED indicator on the side of the chassis just under the touchpad that lights up when charging and changes color when the battery is low; the keyboard and palmrest are clean, sharp, and attractive; the top lid has just enough clearance that the keyboard doesn't seem to touch the screen (and transfer oils to the display). At first, I felt that the Left Control key is too far to the left of the keyboard, but this seems to be standard on most Dell keyboards of this era, and you get used to it.
Overall, the design quality rivals that of Apple MacBooks when they were at their best (not now), which is hard to find in a laptop that ships with a GNU/Linux operating system.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Daco
Verified Purchase:Yes
What a fantastic machine, light weight and very powerful - all I could ask and more.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: going downhill
Verified Purchase:Yes
I bought this xps 13 less than a month ago and the wifi keeps going out for no reason, I have fixed it once myself and I had to call 2x to get it "fixed" and it keeps doing it so I am going to return this laptop which looks good but unfortunately doesn't work. Its a shame
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, May 18, 2020
"going downhill
Hello, thank you for your feedback. I am sorry to hear that you have wifi issues that are taking away from your experience. Here is a list of recommendations to try to help.
For the Wifi concern, you can try this,
1. Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.
You can read the full article here - http://dell.to/2sLtwRh.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
You can reach Dell's support here. http://dell.to/2sH7Qlm I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Hello, thank you for your feedback. I am sorry to hear that you have wifi issues that are taking away from your experience. Here is a list of recommendations to try to help.
For the Wifi concern, you can try this,
1. Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.
You can read the full article here - http://dell.to/2sLtwRh.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
You can reach Dell's support here. http://dell.to/2sH7Qlm I hope this helps!
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Peter
Verified Purchase:Yes
Great purchase, completely satisfied with my XPS 13
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: CGM
Verified Purchase:Yes
We have had a lot of problems with these laptops dealing with audio.
No, I would not recommend this to a friend.
Response from dell.comBy Joshua@Dell, DellRR, August 21, 2020
Hello,
Thank you for your feedback. We are sorry about the issue you are experiencing. I have provided a link below that goes over troubleshooting steps that should resolve this issue.
Audio troubleshoot: https://dell.to/35RwLHg
For additional support, please reach out to Dell directly - 1-800-624-9897
Best,
Joshua@Dell
Chat or Call: http://dell.to/2sH7Qlm
Thank you for your feedback. We are sorry about the issue you are experiencing. I have provided a link below that goes over troubleshooting steps that should resolve this issue.
Audio troubleshoot: https://dell.to/35RwLHg
For additional support, please reach out to Dell directly - 1-800-624-9897
Best,
Joshua@Dell
Chat or Call: http://dell.to/2sH7Qlm
Written by a customer while visiting dell.com
Posted by: Jo
Verified Purchase:Yes
It heats up easily, the mouse pad is rather sensitive. Apart from these, its pretty good.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Pat
Verified Purchase:Yes
I am a home user who had switched from Dell PCs and laptops (1990s-2000s) to a competitor about three years ago. I thought that purchasing a less expensive system in a local store would be more affordable and convenient. However, the other system's power connection has failed twice in three years, costing me hundreds of dollars in repair costs. I'm fixing the old system for my husband, but I've come back home to Dell, whose products and service are second to none!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Shawn
Verified Purchase:Yes
This is a great buy. Thin, light, and fast. I wanted a MacBook at first, but once I found out I could connect my phone to this laptop. I was all set.
Written by a customer while visiting dell.com