Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Salim
Verified Purchase:Yes
So Grateful buying Dell XPS 13 as I'm dealing with your XSP product since 2010, I bought the New XPS 13 without any hesitation because I trust your professionalism...keep it up as always.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: CatManDo
Verified Purchase:Yes
The XPS 13 7390 is awesome. Small but very powerful. I bought the WD19TB dock to go with it so there is ample expansion capabilities. The XPS case compares equally with a MacBook Pro. Overall, an excellent setup at a very reasonable price!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Imad
Verified Purchase:Yes
Really disappointed with the laptop. Fan is always on, sound is so bad. Returning the laptop.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, August 28, 2020
"Imad
We appreciate your time, and we're sorry to hear that you are having issues with noisy fans. We understand how frustrating it can be when things don't work as expected. We want to help.
To try to fix noisy fans, Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
For us to help you further, we would need some additional information. You can reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We appreciate your time, and we're sorry to hear that you are having issues with noisy fans. We understand how frustrating it can be when things don't work as expected. We want to help.
To try to fix noisy fans, Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
For us to help you further, we would need some additional information. You can reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Customer Rating
1
Heat up/ slow charging/ performance degradation
on November 26, 2019
Posted by: Sid
Verified Purchase:Yes
I've only been using the laptop for a week and already I see issues popping up from day 1. The fan is constantly ON with one browser window open. When locked, the fan goes to full speed. Cores are consistently at 70-80 degree C. And now the charger says 'Slow charger'
No, I would not recommend this to a friend.
Response from dell.comBy FAROOQ, Dell, November 27, 2019
Our dedicated 24/7 technical support team can look into all the technical issues and assist you accordingly. You could reach out to them by sending a direct message at https://twitter.com/DellCares?linkId=63856306 or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
-Farooq
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
-Farooq
Written by a customer while visiting dell.com
Posted by: SHEMAKALA
Verified Purchase:Yes
I have been using this wonderful laptop for the past 10 days now and it has performed well as expected. It is very light and small for its screen size compared to other laptops of similar screen size. In short I love it
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Rose
Verified Purchase:Yes
The sound was very low the specialist remotely put a new driver in the sound is now working great!!!! Good job.
Written by a customer while visiting dell.com
Posted by: Tadaschi
Verified Purchase:Yes
Fast, smooth, reliable and beautiful machine.
Runs everything flawlessly with quality and style.
Had others XPS 13 modes before this, but this one is a big step forward on the line that make me give up from the limited OSX back to Windows.
Runs everything flawlessly with quality and style.
Had others XPS 13 modes before this, but this one is a big step forward on the line that make me give up from the limited OSX back to Windows.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Arjun
Verified Purchase:Yes
The laptop is very good apart from the fan noise. I made a few changes to the laptop settings to reduce fan noise but it still happens when I am using certain programs. Apart from the fan I am happy with everything else
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com