Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Richard
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nothing but problems with the Killer wireless adapter. Would not purchase again.
No, I would not recommend this to a friend.
Response from dell.comBy Meridith@Dell, DellRR, May 6, 2020
Hi Richard,
Thank you for your review. We appreciate your feedback. I am sorry to hear about the issues you are facing with the killer wireless adapter. I know how frustrating that can be. Please check that your drives and downloads are up to date.
Here is the link to the page for your unit to do so,
https://dell.to/2s7RG9G
Best,
Meridith @Dell Chat or Call: http://dell.to/2sH7Qlm
Thank you for your review. We appreciate your feedback. I am sorry to hear about the issues you are facing with the killer wireless adapter. I know how frustrating that can be. Please check that your drives and downloads are up to date.
Here is the link to the page for your unit to do so,
https://dell.to/2s7RG9G
Best,
Meridith @Dell Chat or Call: http://dell.to/2sH7Qlm
Written by a customer while visiting dell.com
Customer Rating
5
The Perfect Travel Computer for the Creative Person
on May 11, 2020
Posted by: The Sauntering Photo Guy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great for photo editing while traveling. It has lots of computing power even will the full Adobe Photoshop and Lightroom running at the same time.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: brray
Verified Purchase:Yes
GREAT laptop. Has everything I need and more! Fast, lightweight, great screen quality... my new best bud!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
I am very pleased with the speed and overall performance. Great size for docking station office use with two monitors. Keyboard is lit up well and accessible with number grouping for data entry. Great size for traveling, fits on aircraft trays for watching movies or working. I am sorry I didn't look at the 9300 because the only knock I have on the 7390 is no USB port. I had to buy an adaptor (usb-c male to usb female $14) from Dell. Other than that love it.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Lillian
Verified Purchase:Yes
My sister got a new MacBook Air with the same specs as this laptop, and my laptop is even better!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Mel
Verified Purchase:Yes
I initially bought this laptop for college but it moves so quickly that I'm considering adding on a gaming cartridge because I love it so much. It moves really well. And as far as aesthetics, it's sleek. Can't imagine life without it :-)
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Liz
Verified Purchase:Yes
Sent this laptop to my sister who works in public schools. So far, the internet won't work on it. We called IT support and they had to factory reset it. Worked for a day or two and now it won't work again. The IT guy said we may need to replace the device. This is brand new and her older Dell laptop works fine on the network.
Contact IT to return the device and get a box to replace the device but now it's been a few days and we haven't heard from him. Waste of money.
All of this while she needs a laptop for remote teaching due to COVID. Will update review if IT ever gets back to us about a replacement.
No, I would not recommend this to a friend.
Response from dell.comBy Kristen@Dell, DellRR, October 8, 2020
Liz
I'm so sorry you're having WiFi problems. We appreciate your feedback and want you to enjoy using your laptop.
If you have not already run the Network
Troubleshooter, here are the instructions to do so:
1. Run the Network Troubleshooter (here: https://bit.ly/NwkConnection)
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.
You can read the full article here - https://bit.ly/NwkConnection.
If this provides no results, I suggest you read about reducing wireless signal interference (full article here: https://dell.to/35s7eEd)-
----------------------
Here is a link to the support page for your computer where you can find the most up to date drivers and download updates that may be available for your laptop https://dell.to/2VMcyz8.
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm.
I'm so sorry you're having WiFi problems. We appreciate your feedback and want you to enjoy using your laptop.
If you have not already run the Network
Troubleshooter, here are the instructions to do so:
1. Run the Network Troubleshooter (here: https://bit.ly/NwkConnection)
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.
You can read the full article here - https://bit.ly/NwkConnection.
If this provides no results, I suggest you read about reducing wireless signal interference (full article here: https://dell.to/35s7eEd)-
----------------------
Here is a link to the support page for your computer where you can find the most up to date drivers and download updates that may be available for your laptop https://dell.to/2VMcyz8.
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: Sue
Verified Purchase:Yes
I am not a tech wizard. I am a 70 year old who, on retirement 12 years ago, decided to make the move from Windows to IOS on all my devices. I have regretted that decision but was dreading making the move back. A lot has changed since I retired, but I have been able to set up my new XPS 13 very easily by myself, without seeking assistance from tech support because of the information Dell puts at my fingertips. This machine is the size of an extra light weight notebook with enough power and memory to do anything you can imagine. So glad I made the leap!!!
I would recommend this to a friend!
Written by a customer while visiting dell.com