Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Lin
Verified Purchase:Yes
So far, so good. Have had for about 1 month.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
Solid unit - good value, very transportable - quite solid construction.
on February 25, 2021
Posted by: Wernerh608
Verified Purchase:Yes
Excellent laptop - low weight, compact yet strong performance at a reasonable price. Chassis is solid (aluminum). Wish it had at least 1 USB 3.0 port (but a cheap adapter takes care of that). Quite satisfied with this unit and might purchase another.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Jeff
Verified Purchase:Yes
But it's not registered by Dell and I've gone 5 days without being able to obtain support to get it up and running. Poor start.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, February 28, 2021
Hello Jeff,
We appreciate your review. We are sorry to hear you have not been able to get your XPS 7390 setup. Below I have provided a link that can help walk you through setting up your PC. If that doesn't work please contact the Dell Support Team directly at 1-800-624-9896.
How to set up your Dell computer: https://dell.to/3b21TYU
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We appreciate your review. We are sorry to hear you have not been able to get your XPS 7390 setup. Below I have provided a link that can help walk you through setting up your PC. If that doesn't work please contact the Dell Support Team directly at 1-800-624-9896.
How to set up your Dell computer: https://dell.to/3b21TYU
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Ken
Verified Purchase:Yes
So far in the 3 days I've had my XPS 7390 I've experienced several issues with laptop locking up and crashing. When trying to install software (TurboTax as an example) it took several attempts to finally install. Loading any apps takes way longer then it should. Outlook and Edge have crashed multiple times. Have had to hard reboot the laptop multiple times per day. So far I'm very disappointed.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, March 1, 2021
Hello Ken,
We want to thank you for your review. We are sorry to hear your XPS 13 7390 is locking up and crashing. We suggest making sure all drivers and downloads are up to date. I have provided the link to the Drivers and Downloads page for your PC below. I have also provided a link to help troubleshoot and resolve this issue if doing the updates does not work.
Intermittent lock-ups, freezes, or errors: https://dell.to/303cLiJ
Drivers and Downloads page: https://dell.to/3c6VYkH
For additional support, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We want to thank you for your review. We are sorry to hear your XPS 13 7390 is locking up and crashing. We suggest making sure all drivers and downloads are up to date. I have provided the link to the Drivers and Downloads page for your PC below. I have also provided a link to help troubleshoot and resolve this issue if doing the updates does not work.
Intermittent lock-ups, freezes, or errors: https://dell.to/303cLiJ
Drivers and Downloads page: https://dell.to/3c6VYkH
For additional support, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Dan Waltz
Verified Purchase:Yes
Got the i7 10 gen with 8gB ram from the outlet. Couldn't be happier with the performance for my usage needs. I would recommend this laptop.
Written by a customer while visiting dell.com
Customer Rating
5
Great battery life, screen, keyboard, speed and overall performance!
on March 31, 2021
Posted by: Zahra
Verified Purchase:Yes
I was looking for a fast, light-weight laptop suitable for a career in data science and I chose this laptop and so far, I'm very happy with my choice. The battery life is amazing, it will work 17+ hours. I love its keyboard and touchpad and typing is such a nice experience with this keyboard. The screen resolution is great too! I haven't seen a drawback so far!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Maddie
Verified Purchase:Yes
I’ve had it for about 3 weeks so far, and it’s been great. I’ve only used it for basic things for school like docs and zoom, but I haven’t gotten kicked out of zoom for stability issues once since getting this, and I used to get kicked out every meeting on my old laptop. I also love the anti glare screen and easy fingerprint login. Again, basic stuff, but so far so great.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Pamela
Verified Purchase:Yes
This laptop is the perfect size for my needs, with Bill’s, ordering and monthly spreadsheets.
I would recommend this to a friend!
Written by a customer while visiting dell.com