Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Customer Rating
1
Terrible. Bad support. Returning immediately.
on December 22, 2020
Posted by: HH
Verified Purchase:Yes
Unresolvable audio and camera issues. Charging issues. Right out of the box! Tech so-called-support insisted that everything was fine even though the computer was not functional. Wow, great first impression, Dell! If the replacement is no good, our company is moving on to another make.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, December 23, 2020
HH
Thank you for providing us with your feedback. I am sorry to hear that you had a few issues that got in the way of enjoying your computer. I understand how frustrating it can be when things don't work the way you expect them to. I want you to enjoy using your computer. I hope the replacement arrives issue free.
We want to help resolve any issues you are facing. The best way for us to help would be to continue following up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Thank you for providing us with your feedback. I am sorry to hear that you had a few issues that got in the way of enjoying your computer. I understand how frustrating it can be when things don't work the way you expect them to. I want you to enjoy using your computer. I hope the replacement arrives issue free.
We want to help resolve any issues you are facing. The best way for us to help would be to continue following up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: Panda
Verified Purchase:Yes
Just bought my 4th Dell laptop. This is my first XPS and I love it so far. As per usual, ordering and delivery went smoothly, in fact, my laptop arrived 10 days earlier than expected. Amazing since we're in COVID times and Christmas season. Setting it up was easiest and most pleasant experience ever. Can't wait for the world to get back to normal so I can travel with this baby!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: K. Collins
Verified Purchase:Yes
Purchased as a Christmas gift for my daughter. Wonderful product. Fast shipping. Very pleased!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Chuck
Verified Purchase:Yes
Awesome machine fits my needs light and fast!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Albert
Verified Purchase:Yes
Item arrived quickly and was complete. No review yet on the operation.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Sar
Verified Purchase:Yes
Definitely a thing of beauty!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Andy
Verified Purchase:Yes
Performance, Service and app experience was very good with my new Dell XPS.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Joana
Verified Purchase:Yes
I like my new XPS, it is easy to operate, the exact size that I want, fast and comfortable to carry on. At the beginning there was a sound, but then it disappear.
Written by a customer while visiting dell.com