Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Samir
Verified Purchase:Yes
Very low, I want to return this product I can't use it when using ZOOM
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 8, 2020
Hello Samir,
We recommend running a hard reset then running a diagnostic test. Below I have provided the steps to both.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional speaker troubleshooting: https://dell.to/3gDj5oR
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We recommend running a hard reset then running a diagnostic test. Below I have provided the steps to both.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional speaker troubleshooting: https://dell.to/3gDj5oR
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: D
Verified Purchase:Yes
The battery life is not as advertised. I struggle to get over 4 to 5 hours of batter time with light use, even in the power saving mode. The laptop runs great otherwise, but the battery life was a massive disappointment.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 8, 2020
Hello D,
Thank you for your feedback. We are sorry to hear you are experiencing this issue with the battery. Below I have provided steps that should resolve these issues.
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You can enable or disable this mode within settings, or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, then type Battery Saver into the search box and choose from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to meet your needs best.
c) Turn Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize additional Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your feedback. We are sorry to hear you are experiencing this issue with the battery. Below I have provided steps that should resolve these issues.
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You can enable or disable this mode within settings, or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, then type Battery Saver into the search box and choose from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to meet your needs best.
c) Turn Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize additional Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: RegularChick
Verified Purchase:Yes
The laptop is very compact, slim, lightweight, and easy to use. The beginner set up is fast and easy to comprehend. It has fast speed, great graphics, and with headphones sound is at its best capacity. Keyboard is a good size and lights up. Would highly recommend.
Written by a customer while visiting dell.com
Posted by: S
Verified Purchase:Yes
We bought two laptops and the microphone doesn't work properly on both of them. It goes in and out.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 14, 2020
Hello S,
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Esapzai
Verified Purchase:Yes
While the machine is powerful, the "P" in the sticker "XPS" on the back of my DELL (XPS 13 7390) just randomly dislodged on the second day after its arrival. This shows how bad the quality of the adhesive is to tightly hold the sticker "XPS" in place. To justify the high price tag, DELL needs better finishing of its machines. Things like these matter even if they are tangible.
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, December 11, 2020
Hello Esapzai,
Thank you for your valued feedback. We are sorry to hear you are disappointed in the build quality of this product. We will forward this review to improve our products and services.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your valued feedback. We are sorry to hear you are disappointed in the build quality of this product. We will forward this review to improve our products and services.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Bud
Verified Purchase:Yes
I was not sure about another Dell. My Inspiron 13 7000 had locked up with bit locker and the battery died. It had served me well for three years. Purchasing a new one was not on my Xmas list. I did and like the XPS 13 7390 very much. I also have to say that I had a excellent experience with the service representative !
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1
Microphone issues and USB port broke within a week of getting it.
on December 14, 2020
Posted by: StevieLee
Verified Purchase:Yes
Not enough to write it off so far, but little problems keep adding up to be really annoying. The microphone wouldn't work while zooming or facetiming, found out it's a common issue and did some research to fix the problem myself. Logging on to a zoom meeting the day after getting the laptop and not being able to use it was extremely frustrating though. Then, a few days later, I went to charge it in the designated charging port and it won't charge. I haven't even taken this laptop out of my room yet. Took an hour and a half of tech support running tests and updates to agree that it was an external problem and now they're sending someone to fix it. Again, not enough to make me ditch the laptop but enough to be frustrated and worried about potential other problems I may have down the road.
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, December 15, 2020
Hello StevieLee,
Thank you for your review. We are sorry to hear about the microphone issue you are experiencing. We hope the Dell support technician can resolve this issue for you.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about the microphone issue you are experiencing. We hope the Dell support technician can resolve this issue for you.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Revbubba
Verified Purchase:Yes
It's light-weight, display is real nice. I added a dock which make it convenient and real happy about the three Thunderbolt 3 ports. Only con is that with all Thunderbolt ports, you need to purchase an adapter to use legacy USB memory devices when away from the dock.
I would recommend this to a friend!
Written by a customer while visiting dell.com