Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Tony E
Verified Purchase:Yes
Love the compact design. Good quality materials. So far, very good.
Written by a customer while visiting dell.com
Posted by: Carol M
Verified Purchase:Yes
So far it has been great only disadvantage I can find is it is not compatible with my printer. I purchase it to use for my virtual classes with my students
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Steve
Verified Purchase:Yes
The display turns off randomly and needs a hard rest leaving you to lose all unsaved work.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, September 17, 2020
Steve
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
To try to resolve crashing, you can try the following.
1. At the desktop, click the Search the web and Windows box and type "problem reports."
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows, and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
You can read the full article here - http://dell.to/2u98Cct.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2WxgyEb.
For us to best help you further, I recommend that you reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information and any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
To try to resolve crashing, you can try the following.
1. At the desktop, click the Search the web and Windows box and type "problem reports."
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows, and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
You can read the full article here - http://dell.to/2u98Cct.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2WxgyEb.
For us to best help you further, I recommend that you reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information and any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: Bradburn
Verified Purchase:Yes
Showed up weeks ahead of schedule. I love the slim look of the case, and it fires up so quick. Super happy, and a 12hr battery life doesn't hurt either.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Dorothy
Verified Purchase:Yes
Bad audio driver... the sound is incredibly soft even when it’s 100%. Other functions are working well.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, September 24, 2020
Dorothy
Thank you for taking to time to provide us with your feedback. We are sorry to hear about the issue you are having. We want to help.
Here is a link to troubleshooting audio issues, which may help resolve the issue you face. https://dell.to/363kvp3
For us to try to help, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Thank you for taking to time to provide us with your feedback. We are sorry to hear about the issue you are having. We want to help.
Here is a link to troubleshooting audio issues, which may help resolve the issue you face. https://dell.to/363kvp3
For us to try to help, we would need some additional information. Please reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896.
Here is a link to the support page for your computer. You can use this to check for any updates that may be available to you. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: CK
Verified Purchase:Yes
It was hard to get the computer to recognize my network, and I still can't get the microphone to work with Zoom. The machine is light and fast, wish it were easier to get started.
I would recommend this to a friend!
Response from dell.comBy Kristen@Dell, DellRR, October 23, 2020
"CK
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you are not satisfied with the performance so far. We understand how frustrating it can be when things don't work as expected. We want to help.
If you have not already, you can look into this solution.
Solution
This error is usually tied to privacy issues in Windows 10:
Using the start menu, open Settings
Go to Privacy
Scroll down the left-hand side and select Microphone under App Permissions
Toggle on Allow apps to access your microphone
Test that this has resolved your error
For us to help you further, we would need some additional information. You can reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you are not satisfied with the performance so far. We understand how frustrating it can be when things don't work as expected. We want to help.
If you have not already, you can look into this solution.
Solution
This error is usually tied to privacy issues in Windows 10:
Using the start menu, open Settings
Go to Privacy
Scroll down the left-hand side and select Microphone under App Permissions
Toggle on Allow apps to access your microphone
Test that this has resolved your error
For us to help you further, we would need some additional information. You can reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Dinuka
Verified Purchase:Yes
Bought this laptop after 5 years of I Mac user, its a great laptop and fast laptop.
Only lacking part is not having full USB port
Only lacking part is not having full USB port
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: lori
Verified Purchase:Yes
Very happy with this purchase
I would recommend this to a friend!
Written by a customer while visiting dell.com