Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: BAR
Verified Purchase:Yes
The XPS 13 does everything I expected, and it does it well. I'm a strong user of keystroke controls, and I miss some of the standard Win 10 keyboard behaviour. I miss the dedicated context menu key (now combined awkwardly with the right Ctrl key). I'll find the settings some day, but as delivered, the Function keys (F1-F12) don't work as expected. F5 doesn't refresh, and F2 doesn't edit selected fields. The second functions of those keys (speaker volume etc.) don't work with the Fn key as expected, but rather with the Alt key - What is the Fn key for, if it doesn't do that? I expect to fix this some day, but it seems strange to deliver the computer this way.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Morris39
Verified Purchase:Yes
4 stars b/c 5 is just too rare to throw around. Laptop performs w/o any problems. It would have been nice to have an additional USB port and USB A/C adapter for my home docking setup. The additional cost (size,$) should not be large given the high unit price. Bought laptop, monitor and DVD drive and chose Dell b/c of past reliability.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: eagana
Verified Purchase:Yes
The fan still makes noise even after taking to dell support center for repairs. It also overheat when in use and more especially when charging. The battery reader icon continues to show inconsistent readings. It could read 97% for 5hrs 15min. In about 30 mins it will read 93% 11hr 20mins and few minutes later it will show 95% 2 hrs 21mins. This is really bad
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, June 22, 2020
"Eagana
Hello, thank you for your feedback. I am sorry to hear that you have had some issues that are taking away from your experience. Here is a list of recommendations to try to help.
For the fan noise, The XPS 13 7390 BIOS update for fan performance was included in revision 1.3.1 – however, there is a more recent BIOS that contains critical security updates that should be used in place. Here is a link to get started. https://dell.to/2yymQtX
For the overheating, Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG.
I am glad to hear that our support team has been able to assist you. I recommend that you continue to reach out to Dell's Support Team if you require further assistance: http://dell.to/2sH7Qlm or 1-800-624-9896 so that we can continue to address your concerns.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Hello, thank you for your feedback. I am sorry to hear that you have had some issues that are taking away from your experience. Here is a list of recommendations to try to help.
For the fan noise, The XPS 13 7390 BIOS update for fan performance was included in revision 1.3.1 – however, there is a more recent BIOS that contains critical security updates that should be used in place. Here is a link to get started. https://dell.to/2yymQtX
For the overheating, Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG.
I am glad to hear that our support team has been able to assist you. I recommend that you continue to reach out to Dell's Support Team if you require further assistance: http://dell.to/2sH7Qlm or 1-800-624-9896 so that we can continue to address your concerns.
Here is a link to the support page for your computer. https://dell.to/2WxgyEb You can use this to check for any updates that may be available to you.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Gayu
Verified Purchase:Yes
I bought this laptop a week ago. First day, my laptop and adapter was equally hot. Then after, my laptop is so good, but my adapter is really hot, that I couldn't even touch.
Response from dell.comBy Jon@Dell, DellRR, July 6, 2020
"Gayu
We appreciate your feedback. Thank you for taking the time to provide your feedback. I am sorry to hear that the computer's ac adapter is running hot to the point of being too hot to touch. I recommend unplugging it and allowing it to cool. It is normal for an adapter to run warm but not too hot to touch.
If the issue persists, I suggest you contact Dell's support. http://dell.to/2sH7Qlm or 1-800-624-9896 so that we can troubleshoot with you.
Here is a link to the support page for your computer where you can find the most up to date drivers and download updates that may be available for your laptop https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
We appreciate your feedback. Thank you for taking the time to provide your feedback. I am sorry to hear that the computer's ac adapter is running hot to the point of being too hot to touch. I recommend unplugging it and allowing it to cool. It is normal for an adapter to run warm but not too hot to touch.
If the issue persists, I suggest you contact Dell's support. http://dell.to/2sH7Qlm or 1-800-624-9896 so that we can troubleshoot with you.
Here is a link to the support page for your computer where you can find the most up to date drivers and download updates that may be available for your laptop https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Beto R.
Verified Purchase:Yes
Dell 7390 is a really well constructed ultranotebook. It fells super solid and was such a good experience typing on it in addition to its responsive trackpad. On the other hand, it comes with a very powerful i7 processor comet lake which means it is quite fast at the cost of getting hot some times. Overall coming from a Mac Book Pro to this super light! and powerful laptop has been a easy decision. More bang for less investment!
Written by a customer while visiting dell.com
Customer Rating
2
the touch screen that was put on this laptop stopped working
on July 14, 2020
Posted by: A-san
Verified Purchase:Yes
I bought this laptop for school and in the weeks that I have been using is for miscellaneous everyday stuff before school starts, the touch screen has stopped working when I specifically put a 4k touchscreen on this computer. The keyboard is shallow for my taste especially after my Chromebook which had higher keys, but even my 200$ Chromebook was able to keep the touchscreen after multiple drops when all I've done is reset this computer a few times. When the touch screen did work it would also glitch out a few times, meaning it would access tabs and stopp videos when I wasn't even touching the screen. I wouldn't be able to use my computer for a few mins during that time. Of course with the touchscreen not working I don't have that problem but I shouldn't have that problem to begin with. As this is my first dell laptop I am a bit disappointed. The laptop tends to heat up a bit especially when you have it plugged in with the charger, turning the on fan which is also quite loud. However since I am not a particularly picky individual I tend to get over things like the sound of the fan quickly but it does irk me that the screen that I paid extra money for doesn't work. The scroll speed of a page tends to slow down when there are more than 10 tabs open on google chrome. The laptop works well overall but I would be mindful of these problems.
No, I would not recommend this to a friend.
Response from dell.comBy Candace@Dell, DellRR, July 16, 2020
Hello and thank you for your review. I am sorry that you are experiencing a display, overheating, and fan issue with you XPS 13 laptop. Please see below link and steps for troubleshooting these issues. Should you have any further questions or concerns please contact Dell Support, http://dell.to/2sH7Qlm , and a Dell Representative will gladly assist.
Troubleshoot Display or Video Issues on a Dell Monitor
https://dell.to/2oZBCRW
Overheating:
Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG.
Fan noise:
Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
Troubleshoot Display or Video Issues on a Dell Monitor
https://dell.to/2oZBCRW
Overheating:
Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG.
Fan noise:
Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
Written by a customer while visiting dell.com
Posted by: Harris
Verified Purchase:Yes
Dell made a really great system, I'm very happy with it! Fit and finish is tops!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
VERY EASY TO FOLLOW INSTRUCTIONS.
Written by a customer while visiting dell.com