Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: kariya33
Verified Purchase:Yes
A great little laptop! Lots of power and speed and in such a small case.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Eeson
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this laptop. It is perfect for everyday use. As a student, the Dell XPS accomplishes all of its tasks.
Written by a customer while visiting dell.com
Posted by: Leya
Verified Purchase:Yes
This laptop is super cute and compact. The design is nice and sleek. I love that the keyboard lights up when you type. The laptop is slim as well. Overall since this is just the right size for my fingers to reach all the keys without flailing around, this will help me with typing quickly for college professors who talk a mile a minute.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
I have it for a week now. It has very noisy CPU fan and also heat up to 99'c.
Response from dell.comBy Deb, Dell, March 25, 2020
Hi. Thank you for taking the time to leave us a review. We appreciate your feedback. Sorry to hear about your experience with the laptop. We see that you are currently working with our tech experts who are trying to help you resolve this. We’d request you to continue working with the team, and we’re confident our tech experts would be able to have all the issues resolved at the earliest.
Written by a customer while visiting dell.com
Customer Rating
5
Dell XPS 13 2019
on June 24, 2020
Posted by: Hermz
It's a very fast laptop, and it has the best features on it. Only thing is it heats up if you put it in a soft surface like a sofa or anywhere soft. Overall the best windows laptop in my opinion.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Peter
Verified Purchase:Yes
My 4th Dell laptop. I have been waiting for the relocation of the nose cam to the top of the bezel. The display and performance are impressive, but within a week, the fan has developed a bearing noise at medium speed. I'll wait to see if it settles down. If not, a warranty claim will be made.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Customer Rating
1
Poor quality
on January 13, 2020
Posted by: Jake
I’ve had this for just over 2 weeks. I closed the laptop one time and when I opened it again the screen stopped working. Dell support is coming in 2 days and sometime between 9am and 6pm they can’t say when. Very poor hopefully they can fix it.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: OKIsh
Verified Purchase:Yes
I have had to reload the wireless drivers 3 times in less than a week to keep wifi up and running
No, I would not recommend this to a friend.
Response from dell.comBy FAROOQ, Dell, January 24, 2020
Hi,
We have a dedicated 24/7 technical support team that can look into all the technical issues and assist you accordingly.
You could reach out to them by sending a direct message at https://twitter.com/DellCares or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
We have a dedicated 24/7 technical support team that can look into all the technical issues and assist you accordingly.
You could reach out to them by sending a direct message at https://twitter.com/DellCares or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag: https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
Written by a customer while visiting dell.com