Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Invisible Hand
Verified Purchase:Yes
So far, so good. The last time I got a new pc for my home use was in 2013, so I was pleasantly surprised with the speed and simplicity of the setup for the XPS 13. For work, I have a 15" touch screen laptop, but the XPS 13" is fine - and the XPS is really light. I got the 1T SSD, and the Microsoft 365 with 1T cloud storage. I have not encountered any problems so far, but it has only been a week.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Overall, I like the XPS 13, but I am disappointed with the sound quality during Zoom sessions. I have tried everything I can to boost the volume, but cannot find a solution.
Written by a customer while visiting dell.com
Posted by: CC
Verified Purchase:Yes
[This review was collected as part of a promotion.] lightweight, fast. Great purchase at a great price. decent battery life and not full of bloatware.
Written by a customer while visiting dell.com
Posted by: Kevin Schmitz
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not the best quality for the ~$1400 that I paid. I’ve had several issues with mine, and have only owned the machine for 5 months. These issues include:
An audio port that emits static (makes my sound design projects a nightmare)
The cpu fan makes a loud and annoying buzzing/rattling sound as soon as the fans turn on.
I’ve had two occasions where my OS froze.
Some days, my first charging/thunderbolt port doesn’t work.
Most days, many of my USB devices aren’t being recognized. It takes multiple attempts at connection for recognization.
Yes, I do like my XPS. It’s the size I wanted, and it runs way faster than my previous machine. But no, I do not think I got the quality I paid for.
An audio port that emits static (makes my sound design projects a nightmare)
The cpu fan makes a loud and annoying buzzing/rattling sound as soon as the fans turn on.
I’ve had two occasions where my OS froze.
Some days, my first charging/thunderbolt port doesn’t work.
Most days, many of my USB devices aren’t being recognized. It takes multiple attempts at connection for recognization.
Yes, I do like my XPS. It’s the size I wanted, and it runs way faster than my previous machine. But no, I do not think I got the quality I paid for.
No, I would not recommend this to a friend.
Response from dell.comBy Candace@Dell, DellRR, July 16, 2020
Hello and thank you for your review. I am sorry that you are experiencing an audio, fan, and port issue with your XPS 13 laptop. Please see below link and steps to troubleshooting the issues you are encountering. Should you have any further questions or concerns please contact Dell Support, http://dell.to/2sH7Qlm .
Audio troubleshooting
dell.to/3bPvsuF
A Guide to the External Ports and Connectors on a Dell Computer
dell.to/2OsflJs
Fan Noise:
Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
Audio troubleshooting
dell.to/3bPvsuF
A Guide to the External Ports and Connectors on a Dell Computer
dell.to/2OsflJs
Fan Noise:
Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
Written by a customer while visiting dell.com
Posted by: Gkmdda
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it. Snappy, fast and a pleasure to work on. Really like the keyboard and track pad.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Seung Wook Hong
Verified Purchase:Yes
[This review was collected as part of a promotion.] This device works fantastic and I like design. Also it is light enough for carrying so I take this device when I leave at home.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: XPS User
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works well and we have no issues. The only drawback some users may note is the lack of USB-A ports.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Alex
Verified Purchase:Yes
[This review was collected as part of a promotion.] Simply the best laptop with portability/price ratio. Very lightweight and a strong power-horse.
I would recommend this to a friend!
Written by a customer while visiting dell.com