Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Ducky
Verified Purchase:Yes
I was planning to purchase a MacBook Pro13 and a friend recommend the XPS13 to me. Specs wise the XPS13 is way better than the MBP13. So I took a leap of faith and get the XPS13. I have enjoyed using it and has been a reliable workhorse for my needs. Highly recommended for those who are looking a laptop of this size.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: gz
Verified Purchase:Yes
waking up from sleep is bad. adjusting brightness using fn arrow keys is laggy
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: blue
Verified Purchase:Yes
IT is a great computer with a lot of potential. I would change nothing.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
It gets frozen 3-5 times a day, so I have to shut it down and then relaunch again. I might have sent it back but because of COVID19 I'm stuck with it now in the house
Response from dell.comBy Deb, Dell, March 24, 2020
Hi. Thank you for taking the time to leave us a review. We appreciate your feedback. Sorry to hear about your experience with the laptop. System freezing could be caused due to multiple reasons ranging from outdated softwares, drivers or Windows to hardware limitations. We recommend using the Support Assist application which could address most of the issues like system freezing. However, if you need any assistance please feel free to reach out to our dedicated 24/7 technical support team that can look into most of the issues and assist you accordingly. You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
Written by a customer while visiting dell.com
Posted by: Sandy
Verified Purchase:Yes
The mouse pad locks up occasionally - will not execute a function with a tap or left/right click. The Killer WiFi is intermittent - needs to reboot to connect - sometimes this works sometimes it doesn't. I cannot get the registration to activate. After filling out the required fields it won't allow anything but remind me later. If this continues I'll be sending it back to Dell ---- Great keyboard and display. very quick when it works.
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, March 23, 2020
Hi. Thank you for taking the time to leave us a review. Sorry to hear about your experience with the laptop. We recommend checking for any driver updates using the Support Assist application which should resolve these issues. If you need help our tech experts would be happy to help. You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
Written by a customer while visiting dell.com
Posted by: human person
Verified Purchase:Yes
depending if dark or light things are on the screen, the brightness will automatically and I cant find a way anywhere to change it :/
I would recommend this to a friend!
Response from dell.comBy Deb, Dell, April 3, 2020
Hi. Thank you for taking the time to leave us a review. We appreciate your feedback. Sorry to hear about your experience with the laptop. We would like to get this checked by our tech experts. Please feel free to reach out to our dedicated 24/7 technical support team that can look into most of the issues and assist you accordingly. You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Newly bought laptop but when use within a day there is issue with the screen, a vertical line on the screen.
Response from dell.comBy Deb, Dell, April 8, 2020
Hi. Thank you for taking the time to leave us a review. We appreciate your feedback. Sorry to hear about your experience with the laptop. We see that you are currently working with our tech experts who are trying to help you resolve this. We’d request you to continue working with the team, and we’re confident our tech experts would be able to have all the issues resolved at the earliest.
Written by a customer while visiting dell.com
Customer Rating
3
Good but overheats, asks for reset and volume is low
on April 18, 2020
Posted by: Natyb
Verified Purchase:Yes
I like the design, it is quite fast. But for the price that I paid it strikes me that using normal programs (power point, word, web pages) overheats too much. I also think that the maximum volume is very low. And using excel it stopped and asked me to restart the computer. I have it less than a week ago
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, April 20, 2020
Hi. Thank you for taking the time to leave us a review. We appreciate your feedback. Sorry to hear about your experience with the laptop. We see that you are currently working with our tech experts who are trying to help you resolve this. We’d request you to continue working with the team, and we’re confident our tech experts would be able to have all the issues resolved at the earliest.
Written by a customer while visiting dell.com