Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Max
Verified Purchase:Yes
I really thought I would have more complaints with a 13" laptop. I'm coming from a pretty powerful desktop and was hoping not to sacrifice any of the snappiness or reliability to get this level of portability. I'm happy to say that so far it doesn't look like I've had to sacrifice much at all. The keyboard, although lacking a tenkey, is as close to a standard desktop keyboard in terms of spacing and speed as I've come across in a laptop. The display is incredible, it gets very bright and the color is stunning. The build quality feels equal to that of a MacBook, which is high praise indeed. Battery life is also great, if I'm doing light web surfing or typing a word document I'll sometimes hover over the battery icon and see something ridiculous like 74% - 9 hours 33 minutes remaining. I don't think I've gotten it below 30% since receiving the laptop, yet I don't feel like I'm charging often at all. This thing is everything I had hoped it would be, and a pleasant surprise in an otherwise depressing laptop market.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: JO
Verified Purchase:Yes
The computer is great in every respect except one, but that one is critical. The sound levels are horribly low. I have the sound levels at 100% and the sound levels on Netflix at 100% and the level is so low that background noise makes understanding very difficult
No, I would not recommend this to a friend.
Response from dell.comBy Deb, Dell, February 18, 2020
Hi,
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
We have a dedicated 24/7 technical support team that can look into this issue and assist you accordingly.
You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.
(How to locate Dell Service Tag : https://www.youtube.com/watch?v=sDPVSHHN-SY&t=26s)
Written by a customer while visiting dell.com
Posted by: Luis
Verified Purchase:Yes
The laptop is beautiful and the customer service was awesome. Completely recommded!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Dani
Verified Purchase:Yes
This laptop is smooth looking and smooth to use. Excellent performance, even in gaming.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: DS
Verified Purchase:Yes
Not happy that I had to do a factory reset after the machine locked up from a major update of several patches, security updates
I would recommend this to a friend!
Response from dell.comBy Deb, Dell, March 5, 2020
Hi. Sorry to hear about the machine getting locked up while updating Windows. This must have been upsetting. However, we see that you are working with our tech experts on this. we’d request you to continue working with the team, and we’re confident our tech experts would be able to have all the issues resolved at the earliest.
Written by a customer while visiting dell.com
Posted by: I HATE POPUPS
Verified Purchase:Yes
system spams me with notifications to take surveys and sign up for services. would be a 5 star, except for the constant notifications that are not easily turned off. considered a 3 star, they are that annoying.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Kali
Verified Purchase:Yes
Keyboard lighting is not good. It is visible properly because white keyboard and white light is not good.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: GM
Verified Purchase:Yes
General impressions of this new laptop are good. Lightweight, good looks, well-built. Keyboard is good, backlight works well, and processing power good. Big Fail is the built-in Wi-Fi 6! TERRIBLE download/upload speeds, even when on a high-speed wireless network. The included 'Killer' wireless software is at least PART of the problem. Had to uninstall it..
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com