Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: RubyScarlett
Verified Purchase:Yes
Terrific laptop. Perfect for work, students, or personal. Fast setup and startup. Only suggestion: needs to come with external ports capability for USB, etc.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
New Adventure
on July 11, 2022
Posted by: Babegurl17
Had to get a new computer due to the fact that my old one would not upgrade to Windows 11. And, I have always wanted to try a touchscreen computer.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
XPS 13 7390
on May 21, 2023
Posted by: Fiona
On the whole it's a good laptop, does what needs to do, screen OK, and fairly fast. My big gripe is it's propensity to just shut down for no apparent reason, even when I regularly accept all the updates. So far I haven't lost anything but I'm slightly reluctant to use it for urgent or important Zoom/Teams calls for that reason.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, May 22, 2023
Hello there, Fiona,
Thank you for taking the time to leave a review on your XPS 13 7390 Laptop. We apologize for the issues you have come across when trying to power your computer. We would love to help resolve this issue and have provided steps that can help.
Run Windows Power Troubleshooter
1. Open the Power Troubleshooter
*Click on the Windows Start Button and type Troubleshoot, select the troubleshooting icon that appears to open the troubleshooter
2. Scroll down through the options and select power
3. Click on the Run the Troubleshooter button
4. Follow the on-screen prompts and see if it resolves the issue
This link can provide more in-depth steps if you still need help: https://dell.to/2Pvpzwp
If you still have trouble powering on your computer, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for taking the time to leave a review on your XPS 13 7390 Laptop. We apologize for the issues you have come across when trying to power your computer. We would love to help resolve this issue and have provided steps that can help.
Run Windows Power Troubleshooter
1. Open the Power Troubleshooter
*Click on the Windows Start Button and type Troubleshoot, select the troubleshooting icon that appears to open the troubleshooter
2. Scroll down through the options and select power
3. Click on the Run the Troubleshooter button
4. Follow the on-screen prompts and see if it resolves the issue
This link can provide more in-depth steps if you still need help: https://dell.to/2Pvpzwp
If you still have trouble powering on your computer, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com