Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: sm108
Verified Purchase:Yes
light weight and fast laptop.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: JoeS
Verified Purchase:Yes
The only negative I have so far with the Dell XPS 13 is the finger print scanner almost never recognizes my prints. I have tried several times with different fingers but it still fails most times. I end up putting in my PIN number.
Other than this I am happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Marie queen
Verified Purchase:Yes
You can’t work at home with this laptop I fell like the price is way to high for the quality of the laptop and there’s no reason to remove so many ports from the laptop.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, May 12, 2021
Hi Marie queen,
Thank you for your feedback. We are sorry to hear you are not completely happy with your XPS 7390. We will share your comments about the ports with our quality team so future improvements can be made. Should you need technical support for your PC you can use this support page link: https://dell.to/2QS2AwG.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Thank you for your feedback. We are sorry to hear you are not completely happy with your XPS 7390. We will share your comments about the ports with our quality team so future improvements can be made. Should you need technical support for your PC you can use this support page link: https://dell.to/2QS2AwG.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Written by a customer while visiting dell.com
Posted by: Veronica
Verified Purchase:Yes
It doesn’t open fully which can be inconvenient but it’s overall very good.
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
It gets over heat when it is using
Response from dell.comBy Ashley@Dell, DellRR, May 18, 2021
Dear Anonymous,
Thank you for choosing Dell. We apologize for the overheating problems you are encountering with your XPS 7390. Dell has released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Thank you for choosing Dell. We apologize for the overheating problems you are encountering with your XPS 7390. Dell has released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
This is the second Dell Laptop I used to use. I used Dell xps core i5 and was very happy with it. It run smoothly, beautiful design. It's light and look fashionable. So when I decide to buy a new one, I still choose Dell xps core i7 with better functions and I pass my old laptop to my daughter.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Karl
Verified Purchase:Yes
Well , I have hardly used it yet. It seems very powerful for such a small machine. I have not really run any CPU heavy stuff on it yet. One criticism is it refuses to start sometimes. I ain't happy about that.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Paul
Verified Purchase:Yes
Tia was very helpful in getting this laptop fixed. She found a few file errors and cleared them up. She was very efficient and really help me get this laptop fixed. Thank you so much Tia!
I would recommend this to a friend!
Written by a customer while visiting dell.com