Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: User
Verified Purchase:Yes
Very nice build and form factor. Rather underhanded that I can't upgrade memory. The trackpad is terribly noisy and erratic executing two-finger scrolls, even with pinch gestures disabled.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, April 30, 2021
Dear User,
Thank you for your feedback. We are sorry to hear you have come across some issues with your XPS 7390 that has made it less than enjoyable. For the trackpad trouble, some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
As for the upgradeability issue, we will share your comments with our quality team so future improvements can be made.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Thank you for your feedback. We are sorry to hear you have come across some issues with your XPS 7390 that has made it less than enjoyable. For the trackpad trouble, some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
As for the upgradeability issue, we will share your comments with our quality team so future improvements can be made.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Written by a customer while visiting dell.com
Posted by: Jilli
Verified Purchase:Yes
Light and functional. Don’t love the touch screen and camera.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: dama20081110
Verified Purchase:Yes
The laptop is light but powerful. I REALLY LIKE IT.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: sudeep
Verified Purchase:Yes
This laptop is like the best laptop for my limited work. It has got a good battery life, wow webcam and can play the best quality videos too. All the other hardware looks of superior quality for higher performance. One of the best you can get, if you want a portable laptop
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Goofy
Verified Purchase:Yes
I have had the Dell XPS 13 7390 for just a short time, and it does take a little bit of adjusting, particularly going from a 23" monitor and desktop setup. So far I am enjoying the portability and updated generation of I7 processor.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: OwulaMinister
Verified Purchase:Yes
I got my dell XPS 13 7390 and I must say for a week now of using this machine, it is joy using it for my daily work. Battery life is super, fan noise is on the minimum and will recommend it for anyone.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Aj
Verified Purchase:Yes
Because it is just a hype
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, May 6, 2021
Hello Aj,
We appreciate your review. We are sorry for any issues you may have come across with your XPS 7390. We would like to help with any problems you may be facing. The best way for us to help would be to follow up with our support team, or you can use this support page link: https://dell.to/2QS2AwG.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
We appreciate your review. We are sorry for any issues you may have come across with your XPS 7390. We would like to help with any problems you may be facing. The best way for us to help would be to follow up with our support team, or you can use this support page link: https://dell.to/2QS2AwG.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Written by a customer while visiting dell.com
Posted by: Jacob
Verified Purchase:Yes
I had a manufacturing problem and Dell support give a mediocre job to find a replacement, I'm still waiting for it....
I would recommend this to a friend!
Response from dell.comBy Ashley@Dell, DellRR, May 6, 2021
Hi Jacob,
Thank you for your input and review. We apologize for the issues you have come across with your initial XPS 7390. We are happy to know you're receiving a replacement that should make things better for you and ensure the quality Dell always intends to deliver. If you come across any other questions, issues, or concerns, please use the information below to contact Dell Support directly.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Thank you for your input and review. We apologize for the issues you have come across with your initial XPS 7390. We are happy to know you're receiving a replacement that should make things better for you and ensure the quality Dell always intends to deliver. If you come across any other questions, issues, or concerns, please use the information below to contact Dell Support directly.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Written by a customer while visiting dell.com