Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Ron
Verified Purchase:Yes
Love the size, weight and back-lit keyboard.
Overall a great little laptop.
Overall a great little laptop.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Isa Altoobaji
Verified Purchase:Yes
The machine is perfect in terms of speed, however I have some comments:
1-battery time remaining unstable
2-system took large space from the hard drive (67 gb)
3-charging time is long(more than 2 hrs)
4-keypad clicks is not comfortable
2-system took large space from the hard drive (67 gb)
3-charging time is long(more than 2 hrs)
4-keypad clicks is not comfortable
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Terri
Verified Purchase:Yes
Works great right out of the box. No glitches. Looks sharp as well.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
USB C - Charging port stopped working on 2nd day. I don't know how to get this fixed or who to reach out to.
on April 6, 2021
Posted by: Yasir Suleman Memon
Verified Purchase:Yes
This was a bummer. Out of 3 USB-C ports, the left side port which had the power indicator for charging suddenly stopped working. Surprisingly other USB C ports are working fine and can be used for charging, but done know if this is the right thing to do. This was a huge bummer and I cant reach out to anyone to help me fix this. Please help!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Zun
Verified Purchase:Yes
I use many computers daily but I chose this XPS13 as my personal device because of the convenient size. I can throw it in with my work laptop almost without noticing an impact. The battery life is fantastic. I wish it had one USB-A port, but it is so thin I can understand why it does not.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Jim H
Verified Purchase:Yes
Great computer. Bought my last XPS laptop 10 years ago and it is still going!!
Written by a customer while visiting dell.com
Customer Rating
3
Constantly disconnect from the wireless netwrok
on April 11, 2021
Posted by: Wei
Verified Purchase:Yes
Hello Dell Support, I got my XPS 13 7390. Love it. It is very fast. However, I was constantly disconnect from the wireless connection in my home office. It is not happening with my old laptop if I do them side by side to connect to the same wi-fi. Another issue is that the Dell always display the Chinese character, even though I have set the language to English in both laptop setting and browser setting. Need help.
I would recommend this to a friend!
Response from dell.comBy Ashley@Dell, DellRR, April 14, 2021
Hi Wei,
We want to thank you for your feedback. We apologize for the issues with the WIFI connection and keyboard settings on your XPS 7390. Below I have provided some resolutions to this issue. I have also provided the full article link, which has more options if they are needed. As for the language issue, I have provided a link to help change the language in the BIOS.
1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.
Full article link: https://dell.to/2RefLVN
How to change the language in the BIOS: https://dell.to/3e0MZlL
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
We want to thank you for your feedback. We apologize for the issues with the WIFI connection and keyboard settings on your XPS 7390. Below I have provided some resolutions to this issue. I have also provided the full article link, which has more options if they are needed. As for the language issue, I have provided a link to help change the language in the BIOS.
1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.
Full article link: https://dell.to/2RefLVN
How to change the language in the BIOS: https://dell.to/3e0MZlL
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Written by a customer while visiting dell.com
Posted by: Kenzi
Verified Purchase:Yes
I purchased this computer to do an accounting class. However this computer couldn’t even handle zoom calls. Extremely disappointed! Dell also did nothing, so I’m stuck with a none working expensive computer.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, April 14, 2021
Hello Kenzi,
Thank you for your review. We want to apologize for the issues you have had with your XPS 7390. We recommend making sure your audio and video drivers are up to date on your PC to help with the Zoom calls. I have provided a link below to the Drivers and Downloads page for your computer.
Drivers and Downloads page: https://dell.to/3tmE9p8
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Thank you for your review. We want to apologize for the issues you have had with your XPS 7390. We recommend making sure your audio and video drivers are up to date on your PC to help with the Zoom calls. I have provided a link below to the Drivers and Downloads page for your computer.
Drivers and Downloads page: https://dell.to/3tmE9p8
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9897
Best,
Ashley@Dell
Written by a customer while visiting dell.com