Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: The One Black Rider
Verified Purchase:Yes
While the processor and other hardware elements are good - the sound and microphone are abysmal. Who makes a laptop in 2020 with a microphone that can't be used for a video call? Also the sound is so pathetic you need external speakers just to hear sound. Not even close to previous XPS13 generations.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, March 8, 2021
Hello The One Black Rider,
We appreciate your review. We are sorry to hear you are having issues with the audio and the microphone of your XPS 7390. Below I have provided the steps to run the Microsoft Sound Troubleshooter and the full article link, which has more options if they are needed.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
How to troubleshoot audio or sound recording issues: https://dell.to/3sXVx2K
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We appreciate your review. We are sorry to hear you are having issues with the audio and the microphone of your XPS 7390. Below I have provided the steps to run the Microsoft Sound Troubleshooter and the full article link, which has more options if they are needed.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
How to troubleshoot audio or sound recording issues: https://dell.to/3sXVx2K
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Jim
Verified Purchase:Yes
Small, thin, light and fast. Great screen. Nice keyboard. I upgraded from a fairly old laptop, so I am pretty impressed by the new technology. The Dell optimization app seems like it could be effective at maintaining the efficiency in the long run.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Alex
Verified Purchase:Yes
Perfect size for travelling and very good looking.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: A. Montero
Verified Purchase:Yes
This is a great product, and I would have given it a five star if the first one I ordered didn't come with a broken screen. Thankfully, Dell replaced it and sent me a new one for free thanks to the warranty. Dell should work on their quality assurance to make sure defective products are not sent to customers. Overall, a good laptop with good processing power.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Pam
Verified Purchase:Yes
This little laptop packs a punch! It is light but powerful. I am loving the design.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: sadgorl
Verified Purchase:Yes
Way too expensive than what it is worth. Camera is horrible, No mic, No usb port, Buttons malfunction sometimes. It has very good picture quality tho.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, March 10, 2021
Hello sadgorl,
We appreciate your review. We are sorry to hear you are not happy with the quality of your camera in your XPS 13 7390. Below I have provided steps to make sure the webcam driver is installed and the full article link to help troubleshoot and resolve this issue. I have also provided a link to the Drivers and Downloads page for your PC to make sure all is up to date so everything runs properly.
Determine if the Webcam Driver is installed in Windows 10
1. Press and hold the Windows key, and then press the q key.
2. In the search box type device manager.
3. Select Device Manager (Control panel) in the list of results.
4. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
5. Your webcam is working correctly, when there is no red (X), an exclamation mark (!) or down-arrow next to Integrated Webcam, (When there is no listing for Cameras or Imaging Devices, ""
Using, troubleshooting and resolving Webcam driver issues: https://dell.to/2Nb2qhu
Drivers and Downloads page: https://dell.to/3cjgRZL
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We appreciate your review. We are sorry to hear you are not happy with the quality of your camera in your XPS 13 7390. Below I have provided steps to make sure the webcam driver is installed and the full article link to help troubleshoot and resolve this issue. I have also provided a link to the Drivers and Downloads page for your PC to make sure all is up to date so everything runs properly.
Determine if the Webcam Driver is installed in Windows 10
1. Press and hold the Windows key, and then press the q key.
2. In the search box type device manager.
3. Select Device Manager (Control panel) in the list of results.
4. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
5. Your webcam is working correctly, when there is no red (X), an exclamation mark (!) or down-arrow next to Integrated Webcam, (When there is no listing for Cameras or Imaging Devices, ""
Using, troubleshooting and resolving Webcam driver issues: https://dell.to/2Nb2qhu
Drivers and Downloads page: https://dell.to/3cjgRZL
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Mr.Tuyền
Verified Purchase:Yes
faster, work with dell XPS 13 7390 very good
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: IgorS
Verified Purchase:Yes
Right now I am very disappointed- I have a brand new XPS 13 7390 had it set up with extra monitor , wireless keyboard and mouse. Everything was working just great. Turned it off and went away for 3 days. When I return none of the peripherals work. A restart doesn't help. It is a pretty machine and before I turned it off the only problem I had was accessing my NAS.
I would recommend this to a friend!
Written by a customer while visiting dell.com