Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Rus
Verified Purchase:Yes
Overall, this is a good laptop. However, there are some issues with audio and mic. You have to constantly change the settings to get a good sound otherwise it is very quiet and you can barely hear people if you are in a Conference Meeting (e.g. Google Meet, Zoom, FB Messenger and etc.) Sometimes mic just fades away and call participants can't hear you at all but see your mouth moving. I hope Dell pushes an update that would fix this bug. I tried uninstalling audio drives and re-installing them again but it didn't seem to resolve the issue.
I would recommend this to a friend!
Response from dell.comBy Ashley@Dell, DellRR, March 8, 2021
Hello Rus,
We appreciate your review. We are sorry to hear you are having issues with the audio and the microphone of your XPS 7390. Below I have provided the steps to run the Microsoft Sound Troubleshooter and the full article link, which has more options if they are needed.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
How to troubleshoot audio or sound recording issues: https://dell.to/3sXVx2K
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We appreciate your review. We are sorry to hear you are having issues with the audio and the microphone of your XPS 7390. Below I have provided the steps to run the Microsoft Sound Troubleshooter and the full article link, which has more options if they are needed.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
How to troubleshoot audio or sound recording issues: https://dell.to/3sXVx2K
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: CW
Verified Purchase:Yes
I love this little laptop! The i7 processor is very fast; I typically have several windows open simultaneously. The size is perfect and the machine is aesthetically pleasing...quite beautiful in rose gold with the white keyboard.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Dan
Verified Purchase:Yes
amazing laptop!! great touchscreen
Written by a customer while visiting dell.com
Posted by: rajkumar
Verified Purchase:Yes
its has been a first laptop and first experience in it, however I feel confident I can do best in the coming days.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Mary
Verified Purchase:Yes
In love with my XPS 13 7390. This is my first laptop from any brand, I have always purchased my PC's from DELL. The image quality is great, screen size is perfect for me. Main reason I purchased was to work remotely. Very happy with the price point.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Took a long time to get here.
It works fine except the touchpad does not work properly.
It will run very jerky. Ive tried many settings and suggestions.
I have to use a wireless mouse.
It works fine except the touchpad does not work properly.
It will run very jerky. Ive tried many settings and suggestions.
I have to use a wireless mouse.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, March 8, 2021
Hello Brian Smith,
We appreciate your feedback. We are sorry to hear you are having issues with the trackpad of your XPS 7390. Below I have provided the steps to check the health of the hardware of your PC. I have also provided the full article link that has more options if needed.
Check health of system hardware
1. Touch or click the Start button.
2. Scroll until you see the Dell folder.
3. Touch or click the Dell folder.
4. Touch or click SupportAssist
5. Touch or click Hardware Checkup.
6. Touch or click Scan a Specific Device.
7. Scroll down until Mouse is listed
8. Touch or click the desired device and follow the instructions
Touchpad Usage and Troubleshooting: https://dell.to/3aTWyBC
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We appreciate your feedback. We are sorry to hear you are having issues with the trackpad of your XPS 7390. Below I have provided the steps to check the health of the hardware of your PC. I have also provided the full article link that has more options if needed.
Check health of system hardware
1. Touch or click the Start button.
2. Scroll until you see the Dell folder.
3. Touch or click the Dell folder.
4. Touch or click SupportAssist
5. Touch or click Hardware Checkup.
6. Touch or click Scan a Specific Device.
7. Scroll down until Mouse is listed
8. Touch or click the desired device and follow the instructions
Touchpad Usage and Troubleshooting: https://dell.to/3aTWyBC
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Nutsy
Verified Purchase:Yes
So far, a very dependable machine. I had some minor problems with Support Assist but that resolved. Otherwise 5 star.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Haz
Verified Purchase:Yes
This computer is great! I was worried it would be too small but the size is perfect for me. It's so compact and easy to use and also very snappy and quick. 10/10 would recommend!
I would recommend this to a friend!
Written by a customer while visiting dell.com