Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: BobB
Verified Purchase:Yes
Why am I getting Dell Spam on my PC at startup? How many times do I have to dismiss these annoying messages that pop up unsolicited?
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, March 2, 2021
Hello BobB,
We appreciate your review. We are sorry to hear you are having issues with pop-ups on your XPS 7390. Below I have provided a video to help stop those unwanted ads.
Video to uninstall Adware: https://www.youtube.com/watch?v=SUrT5Xx0n2Q
For further assistance, please call the Dell Support Team directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We appreciate your review. We are sorry to hear you are having issues with pop-ups on your XPS 7390. Below I have provided a video to help stop those unwanted ads.
Video to uninstall Adware: https://www.youtube.com/watch?v=SUrT5Xx0n2Q
For further assistance, please call the Dell Support Team directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Seppie
Verified Purchase:Yes
This computer is very compact, light, and is laid out to be functional from the start. The screen has great contrast for good visibility.
Written by a customer while visiting dell.com
Posted by: Yep
Verified Purchase:Yes
Excellent computer. Works well and fast.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Russ G
Verified Purchase:Yes
Excellent Laptop. Works perfectly. Recommend this laptop big time!!!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: jiahao
Verified Purchase:Yes
I have 2 computers at home but the dell one's internet is super slow
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Only had it for a few days, to early to truly evaluate it now.
Written by a customer while visiting dell.com
Posted by: Mick
Verified Purchase:Yes
As I powered up the unit for the fist time, the display screen was black and would not work. I could hear the voice of Cortana telling what I needed to do but I could see what it was talking about. After working with remote phone help, they could not figure out what the issue was. I ended up sending back the unit and got a replacement unit. When I fired up that unit, the screen came on but a warning flashed "Hard Drive Not Installed". I worked around this and hope this is not going to be a problem down the road. Very disappointed since I have owned two previous Dell laptops and never had a major issue like this.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, March 4, 2021
Hello Mick,
We want to thank you for your review. We are sorry to hear you experienced a problem with your HDD of your XPS 7390. Below I have provided 2 links to help troubleshoot and resolve this issue should it happen again. These links can help run a diagnostic test on your HDD which can help determine what the issue may be.
How to resolve HDD issues: https://dell.to/3kM5Ow7
How to troubleshoot HDD issues: https://dell.to/3sMu7Na
If further assistance is needed, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We want to thank you for your review. We are sorry to hear you experienced a problem with your HDD of your XPS 7390. Below I have provided 2 links to help troubleshoot and resolve this issue should it happen again. These links can help run a diagnostic test on your HDD which can help determine what the issue may be.
How to resolve HDD issues: https://dell.to/3kM5Ow7
How to troubleshoot HDD issues: https://dell.to/3sMu7Na
If further assistance is needed, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Bill
Verified Purchase:Yes
Fantastic performance and ease of configuration.
Written by a customer while visiting dell.com