Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Jaxx
Verified Purchase:Yes
I replaced a 8 yr old XPS12 with a i5, which was fantastic. So far the XPS has a better screen (UHD) but not sure how much better it is than the standard and if the price difference is worth it. Also on the specs for i7 it says up to 4.0 ghz but mine is only 1.5 or so. I have much more memory but can not detect any improvement in speed over the XPS12. I have the white version and when the backlight on the keyboard is on it makes it harder to see the characters because the light match the color of the keys. There is not any guides that explains the various function keys. Also it appears that many functions in the F1-F12 have lost their traditional use and it is not clear when the Fn key is needed.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: USB issue
Verified Purchase:Yes
My laptop has a USB-C connection and the keyboard and mouse Dell sent me has the old style USB port.
I would recommend this to a friend!
Response from dell.comBy Ashley@Dell, DellRR, February 22, 2021
Hello USB issue,
Thank you for your review. We are sorry to hear you are having issues with the types of ports available on your XPS 13 7390. Below I have provided a list of the available ports for your PC from the product page. We suggest calling the Dell Support Team to see what your exchange/return options may be for the peripherals you received. You can contact them directly at 1-800-624-9896.
Ports
2 Thunderbolt™ 3 with Power Delivery and DisplayPort
1 USB 3.1 Gen 1 Type C™ port with DisplayPort/Power Delivery
1 microSD-card reader
1 Universal audio port
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are having issues with the types of ports available on your XPS 13 7390. Below I have provided a list of the available ports for your PC from the product page. We suggest calling the Dell Support Team to see what your exchange/return options may be for the peripherals you received. You can contact them directly at 1-800-624-9896.
Ports
2 Thunderbolt™ 3 with Power Delivery and DisplayPort
1 USB 3.1 Gen 1 Type C™ port with DisplayPort/Power Delivery
1 microSD-card reader
1 Universal audio port
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Emilie Ch
Verified Purchase:Yes
The laptop is lightweight and works fine in general except the speaker is terrible, the microphone is terrible and the webcame is terrible. For that reason I woudnt recommend purchasing this laptop considering it is more than 1000$.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, February 24, 2021
Hello Emilie Ch,
We appreciate your review. We are sorry to hear you are having issues with the speakers, microphone, and webcam of your XPS 13 7390. We do suggest making sure all audio drivers are up to date on your PC so I have provided the Drivers and Downloads page link for the computer below. I have also provided 2 other links that can help troubleshoot and resolve these issues if updating the drivers doesn't work
Drivers and Downloads page: https://dell.to/37J9BVG
How to troubleshoot audio or sound playback issues: https://dell.to/3uw4xgW
How to troubleshoot audio or sound recording issues: https://dell.to/3qQq1Dj
For additional support, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We appreciate your review. We are sorry to hear you are having issues with the speakers, microphone, and webcam of your XPS 13 7390. We do suggest making sure all audio drivers are up to date on your PC so I have provided the Drivers and Downloads page link for the computer below. I have also provided 2 other links that can help troubleshoot and resolve these issues if updating the drivers doesn't work
Drivers and Downloads page: https://dell.to/37J9BVG
How to troubleshoot audio or sound playback issues: https://dell.to/3uw4xgW
How to troubleshoot audio or sound recording issues: https://dell.to/3qQq1Dj
For additional support, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Rose
Verified Purchase:Yes
Many glitches. The camera quality is poor, as well as the sound. People can't hear me on video calls through zoom. overheats in my bag over night while its shut. Much less reliable than my old Mac.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, February 23, 2021
Hello Rose,
Thank you for your review. We are sorry to hear about your experience. For the webcam issue, I have provided steps to make sure the Webcam Driver is installed in Windows 10 correctly and the full article link that has more options and tips if they are needed. I have also provided links to help troubleshoot and resolve the sound and overheating issues.
Determine if Webcam Driver is installed in Windows 10
1. Press and hold the Windows key, and then press the q key.
2. In the search box type device manager.
3. Select Device Manager (Control panel) in the list of results.
4. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
5. Your webcam is working correctly, when there is no red (X), an exclamation mark (!) or down-arrow next to Integrated Webcam, (When there is no listing for Cameras or Imaging Devices,
Troubleshooting and resolving driver issues on webcam: https://dell.to/3iQH9Fu
How to troubleshoot audio and sound playback issues: https://dell.to/3aN2zB9
How to troubleshoot overheating: https://dell.to/3uruApS
For additional support, please contact the Dell Support Team directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. For the webcam issue, I have provided steps to make sure the Webcam Driver is installed in Windows 10 correctly and the full article link that has more options and tips if they are needed. I have also provided links to help troubleshoot and resolve the sound and overheating issues.
Determine if Webcam Driver is installed in Windows 10
1. Press and hold the Windows key, and then press the q key.
2. In the search box type device manager.
3. Select Device Manager (Control panel) in the list of results.
4. Touch or click the plus (+) sign to the left of Cameras or Imaging Devices.
5. Your webcam is working correctly, when there is no red (X), an exclamation mark (!) or down-arrow next to Integrated Webcam, (When there is no listing for Cameras or Imaging Devices,
Troubleshooting and resolving driver issues on webcam: https://dell.to/3iQH9Fu
How to troubleshoot audio and sound playback issues: https://dell.to/3aN2zB9
How to troubleshoot overheating: https://dell.to/3uruApS
For additional support, please contact the Dell Support Team directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: NH
Verified Purchase:Yes
Nice computer, but does not take my flash drives and the keyboard lacks 10 key number pad. Anyone uses flash drives will need a docking station with this laptop.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: MAC
Verified Purchase:Yes
great size and performance
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Sam
Verified Purchase:Yes
This computer is not worth more than $200.00. It's unable to process simple tasks without buffering. Unable to connect to secondary sites due to lack of processing power. Do not purchase.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, February 25, 2021
Hello Sam,
We want to thank you for your review. We are sorry to hear you are having issues with the performance of your XPS 7390. Below I have provided steps to using the Windows Performance Troubleshooter which should help resolve this issue. I have also provided a link to the full article that has more options if needed.
Windows performance Troubleshooter:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
For further assistance, please contact the Dell Support Team at 1-800-624-9896
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We want to thank you for your review. We are sorry to hear you are having issues with the performance of your XPS 7390. Below I have provided steps to using the Windows Performance Troubleshooter which should help resolve this issue. I have also provided a link to the full article that has more options if needed.
Windows performance Troubleshooter:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
For further assistance, please contact the Dell Support Team at 1-800-624-9896
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
lovely compact laptop, that does the job
Written by a customer while visiting dell.com