Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Casajake
Verified Purchase:Yes
I’m having trouble with the sensitivity of the trackpad. I’ve read suggestions from Dell and Microsoft and tried them, but it’s not resolved. As a solution I’ve purchased a trackball mouse that I can put on my chair arm. This is a minor problem, but it’s worth knocking the rating down a peg.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Parth
Verified Purchase:Yes
The audio and microphones are not functioning properly when you connect the laptop to an earphone
Response from dell.comBy Lexy@Dell, DellRR, February 2, 2021
Hello Parth,
Thank you for your input and review. We apologize for the issues you have encountered with your audio input. I have provided steps you can use to troubleshoot your audio.
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
This link can also help when identifying your audio issues: http://bit.ly/3gnBhT3
We recommend downloading the Realtek High Definition Audio Driver that was recently released: https://dell.to/3f0sDJy
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your input and review. We apologize for the issues you have encountered with your audio input. I have provided steps you can use to troubleshoot your audio.
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
This link can also help when identifying your audio issues: http://bit.ly/3gnBhT3
We recommend downloading the Realtek High Definition Audio Driver that was recently released: https://dell.to/3f0sDJy
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Tongfa
Verified Purchase:Yes
Everything is very good, except the audio. I would call the audio "unusable" for communication. I tested it with Zoom. The speakers are too quiet to hear the other side in a typical business environment. But they do work. The microphone will pick up my deep voice during a call. But it will not pick up my wife's voice. On the other side her voice comes through intermittently, and all you hear is partial syllables. Not sure if it's zoom or the machine, but I've never had a problem like this on any other hardware. I spent an hour+ fiddling with settings to fix this without any success. I also tested the speakers by listening to music, and that also confirmed these are quiet speakers. Granted one could fix all this by using a headset.
Screen looks great. The keyboard is maybe slightly heavy for my tastes. I love the small size and design of it.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Kal Pat
Verified Purchase:Yes
Overall the laptop was awesome. Only needs improvement with the speaker volume as it is so low that I cannot even hear the live call at maximum volume.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, February 2, 2021
Hello Kal Pat,
Thank you for your input and review. We apologize for the issues you have encountered with your audio input. I have provided steps you can use to troubleshoot your audio.
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
This link can also help when identifying your audio issues: http://bit.ly/3gnBhT3
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your input and review. We apologize for the issues you have encountered with your audio input. I have provided steps you can use to troubleshoot your audio.
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
This link can also help when identifying your audio issues: http://bit.ly/3gnBhT3
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Mat Nick
Verified Purchase:Yes
The most important this device suffers from is the noisy fan, at very simple tasks like browsing internet, the fan start to rocketing like never. Screen is far under expectation, color richness and pixels aspects. With world now moving into working from home, I find these long standing issues needs to be solved immediately by DELL.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, February 4, 2021
Hello Mat Nick,
Thank you for your review. We are sorry to hear you are experiencing loud fans in your XPS 13 7390. Below I have provided a link to help troubleshoot and resolve this issue. The resolution on this page is to install Dell Power Manager Service. The steps are provided on that page for you. I have also provided a link to help with the display issues you are having.
Fan noise XPS notebooks: https://dell.to/36GrWSN
How to troubleshoot display issues: https://dell.to/36Czrdt
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing loud fans in your XPS 13 7390. Below I have provided a link to help troubleshoot and resolve this issue. The resolution on this page is to install Dell Power Manager Service. The steps are provided on that page for you. I have also provided a link to help with the display issues you are having.
Fan noise XPS notebooks: https://dell.to/36GrWSN
How to troubleshoot display issues: https://dell.to/36Czrdt
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Jeff
Verified Purchase:Yes
Video card or display will act up by briefly going black, streaky gray or like a TV that lost its signal. Sometimes clears up by itself or requires powering laptop down. A different XPS 13 WiFi card had issues connecting to 5GHz wireless connection. Not seeing this same problem on this one yet.
I would recommend this to a friend!
Response from dell.comBy Ashley@Dell, DellRR, February 4, 2021
Hello Jeff,
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/339M1Py
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/339M1Py
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Stoney
Verified Purchase:Yes
So great and the staff has been very helpful as well....
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: V.H
Verified Purchase:Yes
I mainly liked the laptop, but the trackpad is atrocious. Also the lack of USB ports is a little problematic, but The connector included is fine enough.
I would recommend this to a friend!
Written by a customer while visiting dell.com