Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Dave
Verified Purchase:Yes
Everything was great but I couldn't get the microphone to stop fading out when on calls. You sent me a new one that after a little work with the technician is working.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
The laptop is wonderful for general use. Clear screen, lightweight, good battery life, speed, etc. However the headphone jack stopped working after a Dell update. It shows up in the windows sound system but is greyed out and can't be selected. No dialogue box appears when a headset is plugged in. The speakers just keep working. At first, a reboot seemed to fix it, but it hasn't worked in over a week now. Until I have time to call Dell about it, we are using a USB sound adapter to work around it.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, January 30, 2021
Hello Chris SUllivan,
We want to thank you for leaving us a review. We are sorry to hear you are having issues with the headphone jack of your XPS 13 7390. Below I have provided a link to help troubleshoot and solve this issue. We suggest making sure all audio drivers are up to date. I have provided the Drivers and Downloads page for your PC. If that does not work you can uninstall the drivers and then reinstall them.
How to troubleshoot audio and sound playback issues: https://dell.to/2YwVde0
Drivers and Downloads page: https://dell.to/2MENsjA
For further assistance, please call the Dell Support Team directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We want to thank you for leaving us a review. We are sorry to hear you are having issues with the headphone jack of your XPS 13 7390. Below I have provided a link to help troubleshoot and solve this issue. We suggest making sure all audio drivers are up to date. I have provided the Drivers and Downloads page for your PC. If that does not work you can uninstall the drivers and then reinstall them.
How to troubleshoot audio and sound playback issues: https://dell.to/2YwVde0
Drivers and Downloads page: https://dell.to/2MENsjA
For further assistance, please call the Dell Support Team directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Dean
Verified Purchase:Yes
While updating it went to a blue screen and had to be restarted
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, January 28, 2021
Hello Dean,
Thank you for your review. We are sorry to hear about your experience. Below I have provided troubleshooting steps and a link that goes over steps more ways to resolve this issue.
1. Click Start, then type "advanced system settings."
2. The System Properties window appears.
3. Click the Advanced tab.
4. Under the Startup and Recovery section, select Settings...
5. Under System failure, uncheck the box next to Automatically restart.
6. Click OK, then click Apply and OK to complete the update.
Troubleshoot Blue Screen & Stop Error Code: https://dell.to/3mON9Ap
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided troubleshooting steps and a link that goes over steps more ways to resolve this issue.
1. Click Start, then type "advanced system settings."
2. The System Properties window appears.
3. Click the Advanced tab.
4. Under the Startup and Recovery section, select Settings...
5. Under System failure, uncheck the box next to Automatically restart.
6. Click OK, then click Apply and OK to complete the update.
Troubleshoot Blue Screen & Stop Error Code: https://dell.to/3mON9Ap
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Darian
Verified Purchase:Yes
Hi I cannot connect my Bluetooth earbuds to my computer
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Rob
Verified Purchase:Yes
My XPS arrived 2 days earlier than originally noted. Setup was extremely easy and so far, 2 weeks later, it is performing above my expectations. I only say this as my son has an Inspirion 15 that he uses for college and it is not quite as quick, however he does not have the processor I have and his RAM is half of this XPS.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
it is a very nice Laptop, and also have great graphics.
Written by a customer while visiting dell.com
Posted by: Chuck
Verified Purchase:Yes
My Dell mouse and keyboard seem to stick often and have a delay. Dell logi
I would recommend this to a friend!
Response from dell.comBy Ashley@Dell, DellRR, January 31, 2021
Hello Chuck,
We appreciate your feedback. We are sorry to hear you are having problems with the keyboard and touchpad of your XPS 13 7390. Below I have provided 2 links to troubleshoot and resolve these issues.
Keyboard Usage and troubleshooting: https://dell.to/3pEcZrY
Touchpad Usage and troubleshooting: https://dell.to/2YstSd8
For additional support, please contact the Dell Support Team directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We appreciate your feedback. We are sorry to hear you are having problems with the keyboard and touchpad of your XPS 13 7390. Below I have provided 2 links to troubleshoot and resolve these issues.
Keyboard Usage and troubleshooting: https://dell.to/3pEcZrY
Touchpad Usage and troubleshooting: https://dell.to/2YstSd8
For additional support, please contact the Dell Support Team directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Customer Rating
3
light and but battery hours for 4k screen version is bad
on January 29, 2021
Posted by: tw
Verified Purchase:Yes
battery hour is around 4 hours even for light normal use, try FHD version instead of UHD for 13in version
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, January 31, 2021
Hello tw,
We want to thank you for your review. We are sorry to hear you are having issues with the battery in your XPS 13 7390. Below I have provided the steps to one method of checking the Battery Health Status in BIOS. I have also provided the full article for that and another to help troubleshoot the battery issues.
Method 1: Checking Battery Health in BIOS
1. Power on the computer and tap F2 key at the Dell logo screen.
2. On the left pane, under General, select Battery Information.
3. Verify the battery health information as illustrated
Troubleshoot Battery Issues: https://dell.to/35C3fGy
Check Battery Health Status: https://dell.to/3nEbRmb
For additional support, please call Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We want to thank you for your review. We are sorry to hear you are having issues with the battery in your XPS 13 7390. Below I have provided the steps to one method of checking the Battery Health Status in BIOS. I have also provided the full article for that and another to help troubleshoot the battery issues.
Method 1: Checking Battery Health in BIOS
1. Power on the computer and tap F2 key at the Dell logo screen.
2. On the left pane, under General, select Battery Information.
3. Verify the battery health information as illustrated
Troubleshoot Battery Issues: https://dell.to/35C3fGy
Check Battery Health Status: https://dell.to/3nEbRmb
For additional support, please call Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com