Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Dhan
Verified Purchase:Yes
My daughter has been using for school work from the day we received. Excellent system
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
Issues with audio and mic when in video calls.
on January 12, 2021
Posted by: Sarah
Verified Purchase:Yes
Overall a great little laptop if you don't plan to do many video calls or use zoom.
Unfortunately that's one of the main reasons I purchased one and have had numerous issues with the built in computer speakers being extremely quite and the mic not picking up sounds. I've had to resort to using external speakers and mics for video chats which unfortunately turn the portable laptop, not very portable anymore. Sometimes I use my phone instead. I also have had issues that when in a video call, I cannot hear audio from other applications - So if I'm on a call I can't hear the sound from a video clip that I'm sharing with the group. I haven't had these issues with other computers I've used and when trying to look it up online, haven't seen many others with the same issue.
One minor physical thing, the screen doesn't align perfectly with the keyboard when closed. It's shifted slightly. Again, minor but the misalignment takes away from the sleekness the computer has.
Aside from that it's been a really great machine! I haven't had any other issues. If you don't plan on doing video calls or using zoom, I would recommend it.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, January 17, 2021
Hello Sarah,
We appreciate you taking the time to leave a review. We are sorry to hear you are having issues with the speakers and the microphone in your XPS 13 7390. Below I have provided the steps to run the Microsoft Sound Troubleshooter, which should help resolve these issues. I have also provided the full article link if more options are needed.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process
Troubleshoot Audio Issues: https://dell.to/3syMt51
For additional support, please contact the Dell Support Team directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We appreciate you taking the time to leave a review. We are sorry to hear you are having issues with the speakers and the microphone in your XPS 13 7390. Below I have provided the steps to run the Microsoft Sound Troubleshooter, which should help resolve these issues. I have also provided the full article link if more options are needed.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process
Troubleshoot Audio Issues: https://dell.to/3syMt51
For additional support, please contact the Dell Support Team directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Xuan
Verified Purchase:Yes
Overall functional laptop. The system hanged once, but seemed ok after I tried to restart it again. Lightweight, good for those who need to travel around for work. Only issue is there is no USB port at all.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Randy
Verified Purchase:Yes
the mic does not seem to work as no one can hear me. Also i keep getting a white screen when i open the computer and have to close and re-open to get it to work. not the worst thing ever but not what i would expect from a new computer. from what i paid and the rating of the comp i was expecting more. it is nice and sleek and battery is good and fast for what i am doing. a lot of nice things. but i want something where everything works.
Response from dell.comBy Ashley@Dell, DellRR, January 16, 2021
Hello Randy,
We appreciate your feedback. We are sorry to hear you are having issues with the mic not working in your XPS 13 7390 and having a white screen when you open it. For the mic issue, I have provided steps to run Microsoft Sound Troubleshooter. I have also provided that full article link. As for the white screen issue, we would suggest calling the Dell Support Team so they can better assist you and get to the bottom of the issue. You can contact the Dell Support Team at 1-800-624-9896.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
How to Troubleshoot Audio and Sound Issues: https://dell.to/3bJNhxR
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We appreciate your feedback. We are sorry to hear you are having issues with the mic not working in your XPS 13 7390 and having a white screen when you open it. For the mic issue, I have provided steps to run Microsoft Sound Troubleshooter. I have also provided that full article link. As for the white screen issue, we would suggest calling the Dell Support Team so they can better assist you and get to the bottom of the issue. You can contact the Dell Support Team at 1-800-624-9896.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
How to Troubleshoot Audio and Sound Issues: https://dell.to/3bJNhxR
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Repeat Dell Customer
Verified Purchase:Yes
The performance of the computer is awesome and I love the screen. I am disappointed by the amount of noise it makes. I assumed a computer with an SSD drive would be silent like a tablet, a phone, or the old Dell Inspiron that I was replacing.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: pm
Verified Purchase:Yes
outstanding laptop. Came as advertised
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Jessica
Verified Purchase:Yes
Overall good laptop, only having issues with the sound while being on zoom calls very low, hard to hear and speak using microphone. Also my bluetooth headset dont seem to be recognized when I thought I could easily use them on it.
Written by a customer while visiting dell.com
Posted by: dj
Verified Purchase:Yes
It's seems to be easier to use. More available items verus the old computers
I would recommend this to a friend!
Written by a customer while visiting dell.com