Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: ELunch
Verified Purchase:Yes
Much better than my MacBook Pro. Only reason I 4/5 stars is because it didn't turn on once. Battery was sitting at a nice 69%.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Lee
Verified Purchase:Yes
Super slow and not working as intended, but sure if I got a lemon. Webpages take forever to load, desktop keeps refreshing by itself (goes black and then resets), laptop is not currently stuck on “Restarting” for the last day. Will be calling to return.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, January 10, 2021
Hello Lee,
Thank you for your review. We are sorry to hear you are experiencing a slow performance issue. Below I have provided steps and a link that should resolve this issue.
Performance Troubleshooting:
1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
- Press and hold the Windows () key, and then press the q key.
- In the search box type support assist.
- Select SupportAssist (Trusted Microsoft Store app) in the list of results.
Note: When SupportAssist does not show up in the search results, browse to the SupportAssist for PCs and tablets page for information about downloading and installing SupportAssist.
- Touch or click Start Now to run all the tests.
Note: You can touch or click the down arrow and then run the individual test, but for slow performance issues, we recommend running all the tests.
- SupportAssist runs the tests one by one and provides the results.
3. Run a complete hardware diagnostic test
- https://dell.to/37S183b
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
Full article: https://dell.to/3n54NzM
We also recommend checking for BIOS updates that also might help with speed & performance.
Updates: https://dell.to/3oFkrlv
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing a slow performance issue. Below I have provided steps and a link that should resolve this issue.
Performance Troubleshooting:
1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
- Press and hold the Windows () key, and then press the q key.
- In the search box type support assist.
- Select SupportAssist (Trusted Microsoft Store app) in the list of results.
Note: When SupportAssist does not show up in the search results, browse to the SupportAssist for PCs and tablets page for information about downloading and installing SupportAssist.
- Touch or click Start Now to run all the tests.
Note: You can touch or click the down arrow and then run the individual test, but for slow performance issues, we recommend running all the tests.
- SupportAssist runs the tests one by one and provides the results.
3. Run a complete hardware diagnostic test
- https://dell.to/37S183b
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
Full article: https://dell.to/3n54NzM
We also recommend checking for BIOS updates that also might help with speed & performance.
Updates: https://dell.to/3oFkrlv
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Chris
Verified Purchase:Yes
Laptop works well. There are ONLY USB-C ports so be prepared to buy a docking station or new cords.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, January 7, 2021
Hello Chris,
Thank you for your review. We are sorry to hear you are disappointed in the lack of ports in this model. We will forward this review to improve our future products and services.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are disappointed in the lack of ports in this model. We will forward this review to improve our future products and services.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: LL
Verified Purchase:Yes
Lightweight, Great battery life when turn-off the keyboard backlit. CPU performance is good.
However, the graphic is totally bad......
However, the graphic is totally bad......
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Isaac Pattis
Verified Purchase:Yes
had to roll the BIOS back to stop the fan from almost constantly running. There must be some dissonance between a windows and the current bios
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, January 8, 2021
Hello Isaac Pattis,
Thank you for your review. We are sorry to hear you are having issues with the fan noise. Below are a link and some steps that should resolve the fan noise issue.
1.Flashing the system BIOS to the latest version on the computer can help resolve the issue. The Dell BIOS is responsible for managing fan speeds related to dynamic cooling and the performance of the system. To download and install the latest BIOS:
2 . Browse to the Dell Drivers & Downloads page:
3. Support Site Drivers Page
4 . Ensure that you have the correct System Typeset
5 . Select the Operating System
6. Under Category, select BIOS
7. Locate the latest System BIOS
8. Click Download and save the file to your computer
9. Open File Explorer and browse to the location where the downloaded file is saved
10. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
Full article: https://dell.to/3mpRxFr
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are having issues with the fan noise. Below are a link and some steps that should resolve the fan noise issue.
1.Flashing the system BIOS to the latest version on the computer can help resolve the issue. The Dell BIOS is responsible for managing fan speeds related to dynamic cooling and the performance of the system. To download and install the latest BIOS:
2 . Browse to the Dell Drivers & Downloads page:
3. Support Site Drivers Page
4 . Ensure that you have the correct System Typeset
5 . Select the Operating System
6. Under Category, select BIOS
7. Locate the latest System BIOS
8. Click Download and save the file to your computer
9. Open File Explorer and browse to the location where the downloaded file is saved
10. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
Full article: https://dell.to/3mpRxFr
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Anna O.
Verified Purchase:Yes
Overall good, do not love the touch pad and it was almost impossible to figure out how to use airpods with it...
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: n/a
Verified Purchase:Yes
The sound does not work sometimes. I can not hear the music, or zoom calls well. It goes out sometimes. The screen also seems smaller than the one I had before.
I called support services and a young man helped me by updating. It worked for awhile but afterwards it is low.
I called support services and a young man helped me by updating. It worked for awhile but afterwards it is low.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, January 8, 2021
Hello,
Thank you for your review. We are sorry to hear you are experiencing issues with the audio. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing issues with the audio. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: What now a Dell user
Verified Purchase:Yes
WiFi
Did not work and a new WiFi card was recommended. When this happened right out of the box I researched problems and several were shown. I have always had a Dell Latitude. Still need a computer and do not know what to do
Did not work and a new WiFi card was recommended. When this happened right out of the box I researched problems and several were shown. I have always had a Dell Latitude. Still need a computer and do not know what to do
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, January 10, 2021
Hello,
Thank you for your review. We are sorry to hear you are experiencing an issue with the wifi. Below I have provided steps and a link that should resolve this issue.
Wifi Troubleshooting:
1. Move the computer to within 3-9 feet (1-3 meters) of the router (if possible).
Notes:
- Moving the computer closer to the router will help eliminate sources of interference which may cause slow and intermittent connections, and make sure the wireless hardware is working correctly.
- When your computer only connects correctly to the internet while the computer is close to the router, it means you are probably experiencing interference issues. For more information on what causes interference, refer to the Dell Knowledge Base article How to Identify and Reduce Wireless Signal Interference.
2. Touch or click the network icon, either in the taskbar or in the hidden icons area.
Notes:
- Both are located in the lower right-hand corner of the screen.
- Make sure to unplug any network (Ethernet) cable or undock before performing the steps, otherwise, the wireless icon may not appear correctly.
- When you cannot find the wireless icon, reboot the computer. When it still does not show, download, and install the latest drivers. For more information, refer to the How to Download and Install the Latest Dell Wireless Network Adapter Driver section.
Full article: https://dell.to/3mvy0mB
We recommend running a diagnostic test to resolve the audio and performance issues. Please see the link below.
Diagnostic Test: https://dell.to/3123Eje
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing an issue with the wifi. Below I have provided steps and a link that should resolve this issue.
Wifi Troubleshooting:
1. Move the computer to within 3-9 feet (1-3 meters) of the router (if possible).
Notes:
- Moving the computer closer to the router will help eliminate sources of interference which may cause slow and intermittent connections, and make sure the wireless hardware is working correctly.
- When your computer only connects correctly to the internet while the computer is close to the router, it means you are probably experiencing interference issues. For more information on what causes interference, refer to the Dell Knowledge Base article How to Identify and Reduce Wireless Signal Interference.
2. Touch or click the network icon, either in the taskbar or in the hidden icons area.
Notes:
- Both are located in the lower right-hand corner of the screen.
- Make sure to unplug any network (Ethernet) cable or undock before performing the steps, otherwise, the wireless icon may not appear correctly.
- When you cannot find the wireless icon, reboot the computer. When it still does not show, download, and install the latest drivers. For more information, refer to the How to Download and Install the Latest Dell Wireless Network Adapter Driver section.
Full article: https://dell.to/3mvy0mB
We recommend running a diagnostic test to resolve the audio and performance issues. Please see the link below.
Diagnostic Test: https://dell.to/3123Eje
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com