Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: G
Verified Purchase:Yes
Display is excellent. Battery is decent. Keyboard coating wears out quickly. Speakers and microphone sound quality quite unreliable.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Fernando
Verified Purchase:Yes
Excellent Laptop, fast and thin!
Written by a customer while visiting dell.com
Posted by: Warren
Verified Purchase:Yes
please chill with all the OEM pop up stuff. let me use the computer in peace. Also every morning I get the blue screen of death. I will be reinstalling windows to get the OEM branding and tools off the machine soon
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, January 7, 2021
Hello Warren,
Thank you for your review. We are sorry to hear about your experience. Below I have provided troubleshooting steps and a link that goes over steps more ways to resolve this issue.
1. Click Start, then type "advanced system settings."
2. The System Properties window appears.
3. Click the Advanced tab.
4. Under the Startup and Recovery section, select Settings...
5. Under System failure, uncheck the box next to Automatically restart.
6. Click OK, then click Apply and OK to complete the update.
Troubleshoot Blue Screen & Stop Error Code: https://dell.to/3mON9Ap
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided troubleshooting steps and a link that goes over steps more ways to resolve this issue.
1. Click Start, then type "advanced system settings."
2. The System Properties window appears.
3. Click the Advanced tab.
4. Under the Startup and Recovery section, select Settings...
5. Under System failure, uncheck the box next to Automatically restart.
6. Click OK, then click Apply and OK to complete the update.
Troubleshoot Blue Screen & Stop Error Code: https://dell.to/3mON9Ap
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Jmac
Verified Purchase:Yes
Fast, light, easy to set up.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: C.B.
Verified Purchase:Yes
5 out of 5 Better then I was expecting!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Vince
Verified Purchase:Yes
It's a good laptop, with very bad speakers. Can't do online meeting with this laptop without separate mic because the speakers are really small and to close to the keyboard. When you type during a meeting, everyone complains it's too loud. When you talk you have to bend down right to the speakers, otherwise your voice can't be heard.
I don't have this problem with any other laptops. Besides the speaker issues, it's a decent laptop
I don't have this problem with any other laptops. Besides the speaker issues, it's a decent laptop
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, January 7, 2021
Hello Vince,
Thank you for your review. We are sorry to hear you are experiencing an issue with the speakers & the microphone. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Speakers: https://dell.to/3lmDZcJ
Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing an issue with the speakers & the microphone. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Speakers: https://dell.to/3lmDZcJ
Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Mr Honesty
Verified Purchase:Yes
Nice computer but for the cost it should come with a USB/HDMI dongle. You could barely hear people on a zoom call. The 13 need better speakers. I bought the XPS 15 and it does the trick.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, January 10, 2021
Hello Mr Honesty,
Thank you for your valued feedback. We are happy to hear the XPS 15 was a better fit for you. We appreciate the feedback on the XPS 13. We will forward this review to improve our products and services.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your valued feedback. We are happy to hear the XPS 15 was a better fit for you. We appreciate the feedback on the XPS 13. We will forward this review to improve our products and services.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: TH
Verified Purchase:Yes
Great experience so far. Easy to set up. The Dell Support Assist feature is great for managing the system. Bought the laptop online. It was shipped within two weeks.
Written by a customer while visiting dell.com