Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Manish
Verified Purchase:Yes
Lovely. This is awsome. It works dedinitely well.
Written by a customer while visiting dell.com
Posted by: Laura
Verified Purchase:Yes
love this laptop! super easy to set up initially; small and light but feels like a full size laptop when using it; fast; zero complaints
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Cynthia
Verified Purchase:Yes
It's a super sleek laptop with amazing display and very clear and crisp camera quality, which is perfect for your daily use and for meetings. The only issue was that the microphone was not picking up sound. I had to do a lot of troubleshooting to figure out how to fix it.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Matt
Verified Purchase:Yes
The packaging was great everything looked ok but the delete key was way out of whack installed with one end of the key sagging into the frame. For the cost of an XPS you’d hope someone would have looked at it before leaving the factory. For a gift that arrive well after the shipping time it’s disappointing.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, December 30, 2020
Hello Matt,
Thank you for your feedback. Please contact Dell directly at 1-800-624-9896, so we can better assist you with the delete key issue. I have also provided a link for keyboard key issues.
Keyboard link: https://dell.to/2KL2kME
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your feedback. Please contact Dell directly at 1-800-624-9896, so we can better assist you with the delete key issue. I have also provided a link for keyboard key issues.
Keyboard link: https://dell.to/2KL2kME
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Kevin
Verified Purchase:Yes
The laptop is a 13" but the frameless border and long width make it look very slim. The speakers are terrible. I will be replacing mine and hoping for better audio.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, January 3, 2021
Hello Kevin,
Thank you for your review. We are to hear you are having an issue with the audio in your XPS 13 Laptop. Below I have provided steps to running the Microsoft Sound Troubleshooter and the full article link to help resolve this issue.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start, then select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Playing Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
Troubleshoot Sound and Audio Issues: https://dell.to/3rR5eQX
For additional assistance, please call Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are to hear you are having an issue with the audio in your XPS 13 Laptop. Below I have provided steps to running the Microsoft Sound Troubleshooter and the full article link to help resolve this issue.
How to run Windows Troubleshooter in Microsoft Windows 10?
1. Click Start, then select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Playing Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
Troubleshoot Sound and Audio Issues: https://dell.to/3rR5eQX
For additional assistance, please call Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: rw
Verified Purchase:Yes
So far I'm disappointed with the audio. Very quiet and sound for zoom call participants was breaking up (they couldn't hear me) I'm going to try to make some adjustments and also try headphones.
Response from dell.comBy Lexy@Dell, DellRR, December 28, 2020
Hello rw,
Thank you for your review. We are sorry to hear you are experiencing issues with the audio & microphone for this PC. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Scroll down the page and expand Goodix Fingerprint Sensor.
6. Click Download to download the fingerprint reader driver for your computer.
7. After the download is complete, navigate to the folder where you saved the fingerprint reader driver file.
8. Double-click the fingerprint reader driver file icon and follow the instructions on the screen.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
Additional Micrphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing issues with the audio & microphone for this PC. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Scroll down the page and expand Goodix Fingerprint Sensor.
6. Click Download to download the fingerprint reader driver for your computer.
7. After the download is complete, navigate to the folder where you saved the fingerprint reader driver file.
8. Double-click the fingerprint reader driver file icon and follow the instructions on the screen.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
Additional Micrphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Pierre T, Montreal
Verified Purchase:Yes
Great machine. Light, solid and fast.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
2
I have a problem with the sound on my computer
on December 29, 2020
Posted by: Quoc
Verified Purchase:Yes
Everything is ok, except some noises on the computer sound when I play music or something have sound.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, December 30, 2020
Hello Quoc,
Thank you for your feedback. We are sorry to hear you are having an issue with the sound on your XPS 13 7390. Below I have provided a link to help troubleshoot and resolve this issue.
Troubleshoot Audio or Sound issues: https://dell.to/34Y0peB
For further assistance, please contact Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your feedback. We are sorry to hear you are having an issue with the sound on your XPS 13 7390. Below I have provided a link to help troubleshoot and resolve this issue.
Troubleshoot Audio or Sound issues: https://dell.to/34Y0peB
For further assistance, please contact Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com