Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Anonymous
Verified Purchase:Yes
The Audio and the built-in microphone are absolutely piece of garbage. Actually worse than that, you could have garbage recycled. Pro: the build is solid and light. Looks good and very portable. Downside, the entry level has an i5 cpu and 8g of ram,
Response from dell.comBy Lexy@Dell, DellRR, December 30, 2020
Hello Anonymous,
Thank you for your review. We are sorry to hear you are experiencing issues with the audio & microphone for this PC. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
Additional Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing issues with the audio & microphone for this PC. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
Additional Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Chi
Verified Purchase:Yes
Touchpad is lagging when using
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 29, 2020
Hello Chi,
Thank you for your review. We are sorry to hear you are experiencing an issue with the touchpad. Below I have provided a link that should resolve this issue.
Touchpad: https://dell.to/37exiFD
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing an issue with the touchpad. Below I have provided a link that should resolve this issue.
Touchpad: https://dell.to/37exiFD
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: DN
Verified Purchase:Yes
Fantastic. Love the keyboard. Solid build quality.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Adrienne Rosen
Verified Purchase:Yes
Everything I want in a laptop and that is why I only buy Dell XPS and have for the last ten years.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Fareed
Verified Purchase:Yes
Bought this XPS and taught I had the bells and whistles! Guess what? Not!! This PC doesn't support windows hello facial recognition sign in and now pin sign in does not work,! What else can go wrong it's only a week old!
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 29, 2020
Hello Fareed,
Thank you for your review. We are sorry to hear you are experiencing issues with the facial recognition software. Below I have provided a link that should resolve this issue.
Facial Recognition: http://dell.to/3aDA0GA
Pin sign in http://dell.to/38HejmE
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing issues with the facial recognition software. Below I have provided a link that should resolve this issue.
Facial Recognition: http://dell.to/3aDA0GA
Pin sign in http://dell.to/38HejmE
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: PRabhudev
Verified Purchase:Yes
Continuously disconnects from wifi. And it is not the wifis problem as all other devices on same network are working fine,
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, December 29, 2020
Hello PRabhudev,
Thank you for your review. We are sorry to hear you are experiencing an issue with the wifi. Below I have provided steps and a link that should resolve this issue.
Wifi Troubleshooting:
1. Move the computer to within 3-9 feet (1-3 meters) of the router (if possible).
Notes:
- Moving the computer closer to the router will help eliminate sources of interference which may cause slow and intermittent connections, and make sure the wireless hardware is working correctly.
- When your computer only connects correctly to the internet while the computer is close to the router, it means you are probably experiencing interference issues. For more information on what causes interference, refer to the Dell Knowledge Base article How to Identify and Reduce Wireless Signal Interference.
2. Touch or click the network icon, either in the taskbar or in the hidden icons area.
Notes:
- Both are located in the lower right-hand corner of the screen.
- Make sure to unplug any network (Ethernet) cable or undock before performing the steps, otherwise, the wireless icon may not appear correctly.
- When you cannot find the wireless icon, reboot the computer. When it still does not show, download, and install the latest drivers. For more information, refer to the How to Download and Install the Latest Dell Wireless Network Adapter Driver section.
Full article: https://dell.to/3mvy0mB
We recommend running a diagnostic test to resolve the audio and performance issues. Please see the link below.
Diagnostic Test: https://dell.to/3123Eje
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing an issue with the wifi. Below I have provided steps and a link that should resolve this issue.
Wifi Troubleshooting:
1. Move the computer to within 3-9 feet (1-3 meters) of the router (if possible).
Notes:
- Moving the computer closer to the router will help eliminate sources of interference which may cause slow and intermittent connections, and make sure the wireless hardware is working correctly.
- When your computer only connects correctly to the internet while the computer is close to the router, it means you are probably experiencing interference issues. For more information on what causes interference, refer to the Dell Knowledge Base article How to Identify and Reduce Wireless Signal Interference.
2. Touch or click the network icon, either in the taskbar or in the hidden icons area.
Notes:
- Both are located in the lower right-hand corner of the screen.
- Make sure to unplug any network (Ethernet) cable or undock before performing the steps, otherwise, the wireless icon may not appear correctly.
- When you cannot find the wireless icon, reboot the computer. When it still does not show, download, and install the latest drivers. For more information, refer to the How to Download and Install the Latest Dell Wireless Network Adapter Driver section.
Full article: https://dell.to/3mvy0mB
We recommend running a diagnostic test to resolve the audio and performance issues. Please see the link below.
Diagnostic Test: https://dell.to/3123Eje
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: CYC
Verified Purchase:Yes
No Windows Hello included
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Mansoor
Verified Purchase:Yes
The trackpad is wobbly , not impressed for a premium machine.
Response from dell.comBy Lexy@Dell, DellRR, December 29, 2020
Hello Mansoor,
Thank you for your review. We are sorry to hear you are experiencing a trackpad issue. Below I have provided a link that should resolve this issue.
Trackpad: http://dell.to/3aMuUIi
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing a trackpad issue. Below I have provided a link that should resolve this issue.
Trackpad: http://dell.to/3aMuUIi
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com