Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Sushichef
Verified Purchase:Yes
The XPS 13 Laptop was delivered earliar than promised and in pristine condition. The Dell XPS 13 is truly a beautiful machine. The performance is excellent! My next computer will be another Dell.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Rick T
Verified Purchase:Yes
I have had my new PC for about a month now and could not be happier. It responds fast and has a good screen. There are no USB 2 or 3 slots so you will need to ensure you have a USB-C to usb3 adapter
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Yummy
Verified Purchase:Yes
The microphone does not work properly
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, December 21, 2020
Yummy
Thank you for your review. We are sorry to hear you are experiencing issues with the audio microphone for this PC. You may successfully solve this issue by simply turning off the Waves MaxxAudio Pro app's voice settings.
If needed, Below, I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Scroll down the page and expand Goodix Fingerprint Sensor.
6. click download to download the fingerprint reader driver for your computer.
7. After the download is complete, navigate to the folder where you saved the fingerprint reader driver file.
8. Double-click the fingerprint reader driver file icon and follow the instructions on the screen.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
Additional Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Thank you for your review. We are sorry to hear you are experiencing issues with the audio microphone for this PC. You may successfully solve this issue by simply turning off the Waves MaxxAudio Pro app's voice settings.
If needed, Below, I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Scroll down the page and expand Goodix Fingerprint Sensor.
6. click download to download the fingerprint reader driver for your computer.
7. After the download is complete, navigate to the folder where you saved the fingerprint reader driver file.
8. Double-click the fingerprint reader driver file icon and follow the instructions on the screen.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
Additional Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Nice sleek design, great graphics, easy to use. Love it.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Timmo
Verified Purchase:Yes
Very pleased with this laptop. It has a quality feel about the build. Compact, powerful and lightweight. I have used Dell for my last three computers and have been very happy with their products. But with the XPS Dell has gone the extra mile.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
2
screen issues, headphone issues. Constantly having to reboot to get things to work.
on December 22, 2020
Posted by: mdavis
Verified Purchase:Yes
screen issues, headphone issues. I have had Dells for decades- this might be the last
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 29, 2020
Hello mdavis,
Thank you for your review. We are sorry to hear you are experiencing an issue with the screen & headphones. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Picture Troubleshooting: https://dell.to/3lorz46
Headphones: https://dell.to/3lmDZcJ
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing an issue with the screen & headphones. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Picture Troubleshooting: https://dell.to/3lorz46
Headphones: https://dell.to/3lmDZcJ
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Prasad
Verified Purchase:Yes
Delivery on time and good support for the initial setup
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Prakash
Verified Purchase:Yes
What a laptop looks and its performance. Just wow !
I would recommend this to a friend!
Written by a customer while visiting dell.com