Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Joe
Verified Purchase:Yes
Very good product but should ship with more I/O adapters.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1
Not at all what I was expecting or hoping for.
on December 16, 2020
Posted by: skays
Verified Purchase:Yes
I was so excited to buy it and set it up, but the fan never stopped going, loudly, and after 2 days of online attempts to get help, realized that the mic didn't work for zoom calls, either. That's a dealbreaker, so I got authorization to return the laptop. Especially after seeing that there were others with both of these same issues. For that price, with the Dell name, I expected way better. I'm now waiting for my refund to be processed. A frustrating 6 weeks!
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 20, 2020
Hello skays,
Thank you for your review. We are sorry to hear you are experiencing an issue with the return process.
Returns normally take between 30 - 45 days to process. It depends on the type of payment. These times are estimated but can happen faster or slower depending on circumstances. It normally takes about 10 days for the product to return to the return facility. From there, the product sits with all the other thousands that have been returned and get scanned in, this takes about 10 days. Once that is done, it can take another 10 days for the financial office to generate the credit memo and notify your bank. It can take your bank a complete billing cycle to credit your account.
Also, if you purchased through Dell Financial Services, it can take approximately 45 days.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing an issue with the return process.
Returns normally take between 30 - 45 days to process. It depends on the type of payment. These times are estimated but can happen faster or slower depending on circumstances. It normally takes about 10 days for the product to return to the return facility. From there, the product sits with all the other thousands that have been returned and get scanned in, this takes about 10 days. Once that is done, it can take another 10 days for the financial office to generate the credit memo and notify your bank. It can take your bank a complete billing cycle to credit your account.
Also, if you purchased through Dell Financial Services, it can take approximately 45 days.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: m
Verified Purchase:Yes
It's great. Fast, light, looks good, a pleasure to use.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Baraa
Verified Purchase:Yes
Had it for 1 month so far and it is pretty good with no issues so far. However, it is small and might feel weird if you are used to 15 inch laptops, but you will get used to this one.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Rod
Verified Purchase:Yes
This is a replacement for my "old" XPS 13, and I was looking forward to the better performance and added features. There are 2 annoying things that I am experiencing so far: 1) The poor sound quality (kind of tinny), and 2) glitchy fingerprint recognition to open my desktop. It seems to work about 1/3 of the time which then forces me to use my PIN number.
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, December 18, 2020
Hello Rod,
Thank you for your review. We are sorry to hear you are experiencing issues with the audio and finger scanner for this PC. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Scroll down the page and expand Goodix Fingerprint Sensor.
6. Click Download to download the fingerprint reader driver for your computer.
7. After the download is complete, navigate to the folder where you saved the fingerprint reader driver file.
8. Double-click the fingerprint reader driver file icon and follow the instructions on the screen.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing issues with the audio and finger scanner for this PC. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Scroll down the page and expand Goodix Fingerprint Sensor.
6. Click Download to download the fingerprint reader driver for your computer.
7. After the download is complete, navigate to the folder where you saved the fingerprint reader driver file.
8. Double-click the fingerprint reader driver file icon and follow the instructions on the screen.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: I can't hear you
Verified Purchase:Yes
I can't hear anything on zoom call, Microsoft teams or any other conferencing tool. I've adjusted the audio settings, volume mixer, and MaxxAudio Pro. Maxx Audio is useless - I turned this off which helped my microphone issue, but I still can't hear anything.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 20, 2020
Hello,
Thank you for your review. We are sorry to hear you are experiencing issues with the audio microphone for this PC. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Scroll down the page and expand Goodix Fingerprint Sensor.
6. Click Download to download the fingerprint reader driver for your computer.
7. After the download is complete, navigate to the folder where you saved the fingerprint reader driver file.
8. Double-click the fingerprint reader driver file icon and follow the instructions on the screen.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
Additional Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing issues with the audio microphone for this PC. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Scroll down the page and expand Goodix Fingerprint Sensor.
6. Click Download to download the fingerprint reader driver for your computer.
7. After the download is complete, navigate to the folder where you saved the fingerprint reader driver file.
8. Double-click the fingerprint reader driver file icon and follow the instructions on the screen.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
Additional Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Anna
Verified Purchase:Yes
Im still observing how it works, its kind of slow maybe the internet, not sure. And makes noise too!
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 20, 2020
Hello Anna,
Thank you for your review. We are sorry to hear you are experiencing a slow performance issue. Below I have provided steps and a link that should resolve this issue.
Performance Troubleshooting:
1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
- Press and hold the Windows () key, and then press the q key.
- In the search box type support assist.
- Select SupportAssist (Trusted Microsoft Store app) in the list of results.
Note: When SupportAssist does not show up in the search results, browse to the SupportAssist for PCs and tablets page for information about downloading and installing SupportAssist.
- Touch or click Start Now to run all the tests.
Note: You can touch or click the down arrow and then run the individual test, but for slow performance issues, we recommend running all the tests.
- SupportAssist runs the tests one by one and provides the results.
3. Run a complete hardware diagnostic test
- https://dell.to/37S183b
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
Full article: https://dell.to/3n54NzM
We also recommend checking for BIOS updates that also might help with speed & performance.
Updates: https://dell.to/3oFkrlv
Additional Troubleshooting: https://dell.to/3enLPAP
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing a slow performance issue. Below I have provided steps and a link that should resolve this issue.
Performance Troubleshooting:
1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
- Press and hold the Windows () key, and then press the q key.
- In the search box type support assist.
- Select SupportAssist (Trusted Microsoft Store app) in the list of results.
Note: When SupportAssist does not show up in the search results, browse to the SupportAssist for PCs and tablets page for information about downloading and installing SupportAssist.
- Touch or click Start Now to run all the tests.
Note: You can touch or click the down arrow and then run the individual test, but for slow performance issues, we recommend running all the tests.
- SupportAssist runs the tests one by one and provides the results.
3. Run a complete hardware diagnostic test
- https://dell.to/37S183b
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
Full article: https://dell.to/3n54NzM
We also recommend checking for BIOS updates that also might help with speed & performance.
Updates: https://dell.to/3oFkrlv
Additional Troubleshooting: https://dell.to/3enLPAP
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Ash
Verified Purchase:Yes
Good solid laptop with a few bothersome features. Feels solid, key board is excellent. The screen width/height is not ideal. The screen is bright and high resolution, however there is a bothersome feature (content aware brightness control) that you can't turn off. It changes the shade of the screen as you scroll up or down on a webpage. Dell should provide a patch to disable this feature.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 20, 2020
Hello Ash,
Thank you for your review. We are sorry you are experiencing an issue with the brightness. Below I have provided steps and links that should resolve these issues.
Brightness:
1. Press and hold the Windows () key, and then press the q key.
2. In the Search box type, settings.
3. In the search results list, touch, or click Settings (App).
4. Touch or click System.
5. On the Display screen, find the Adjust my screen brightness automatically option.
Note: Some notebooks do not support this feature, and the option is not available. You can manually adjust the brightness using the slider bar under Change brightness for the built-in display, after making any desired changes, close the System window.
6. Touch or click the slider to toggle the option on or off.
7. Touch or click Apply.
8. Close the System window.
Full Article: https://dell.to/2UgE6v9
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry you are experiencing an issue with the brightness. Below I have provided steps and links that should resolve these issues.
Brightness:
1. Press and hold the Windows () key, and then press the q key.
2. In the Search box type, settings.
3. In the search results list, touch, or click Settings (App).
4. Touch or click System.
5. On the Display screen, find the Adjust my screen brightness automatically option.
Note: Some notebooks do not support this feature, and the option is not available. You can manually adjust the brightness using the slider bar under Change brightness for the built-in display, after making any desired changes, close the System window.
6. Touch or click the slider to toggle the option on or off.
7. Touch or click Apply.
8. Close the System window.
Full Article: https://dell.to/2UgE6v9
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com