Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Anonymous
Verified Purchase:Yes
Not as "powerful" as I anticipated. I don't mind the speaker quality or "loud" fan noise that other customers complain about. This is primarily a work laptop loaded with Adobe software. With that said, it's still slow and lags when using 2-3 Adobe programs simultaneously (Photoshop, Illustrator and a browser window pretty much max it out). I had an older XPS13 (2016-2017) and the manufacturing (hardware) seemed far superior. This laptop feels cheaper, slower and more bloated than previous XPS13's
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, December 18, 2020
BuhByeTrump
We are sorry to hear that you have some concerns. Thank you for providing us with your feedback. Here are some things you can do to try to improve your performance,
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
You can also limit the startup programs,
1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click the Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Steps 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.
You can read the full article here - http://dell.to/2tSulGV.
If you are still in need of assistance, please reach out to Dell's Support Team for assistance: http://dell.to/2sH7Qlm or 1-800-624-9896 to address your concerns.
Also, here is a link to your computer's support page so that you have quick access to check for downloads and Driver updates. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
We are sorry to hear that you have some concerns. Thank you for providing us with your feedback. Here are some things you can do to try to improve your performance,
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
You can also limit the startup programs,
1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click the Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Steps 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.
You can read the full article here - http://dell.to/2tSulGV.
If you are still in need of assistance, please reach out to Dell's Support Team for assistance: http://dell.to/2sH7Qlm or 1-800-624-9896 to address your concerns.
Also, here is a link to your computer's support page so that you have quick access to check for downloads and Driver updates. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
This is the most I have ever spent on a laptop but I wanted to make sure I was getting everything I needed. I needed something that can multitask without crashing for work. I travel a lot and I work remotely so I needed the laptop to be small. I spent a lot of time watching reviews and speaking to Dell customer service reps and this was the laptop I landed on. I've not had it long but so far I love it. The laptop took a while to get to me which I'm not used to but when it came it was entirely setup for me and ready to use. I bought a thunderbolt dock to connect it to a monitor and it works perfectly but if you don't get a dock you might want to look into a USB hub as there are only USB-c ports.
Written by a customer while visiting dell.com
Posted by: TJ
Verified Purchase:Yes
Ordering it was great. I'm 48 hours into the O365 subscription service, and I'm on hour 14 without email. Frustrating. H/W screams. Love it. Waiting to getting closure on the configuration problem. Readily accept this could be user error. I'm entering my email address below but I won't get it.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 16, 2020
Hello TJ,
Thank you for your review. We are sorry to hear you are experiencing these issues with your email. Below I have provided a link on how to set up our email.
Email: http://dell.to/38bR17Z
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing these issues with your email. Below I have provided a link on how to set up our email.
Email: http://dell.to/38bR17Z
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Minh
Verified Purchase:Yes
Computer performance wise is great, trackpad a bit unresponsive with 2 finger click for right click. Quite a bit disappointed since Windows Hello face recognition does not work and sometimes there is a small crackling sound on the left side near charger.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Paul
Verified Purchase:Yes
No issues with the new XPS13 laptop. It was delivered sooner than quoted and it was as expected.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Red Pepper Software
Verified Purchase:Yes
The machine came as expected and is working as expected. It was an internet order and it was delivered within the communicated timeframes. No troubles with it thus far.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
the first time I joined a meeting the speakers didn't work.
Response from dell.comBy Lexy@Dell, DellRR, December 19, 2020
Hello Anonymous,
Thank you for your review. We are sorry to hear you are experiencing an issue with the speakers. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Speakers: https://dell.to/3lmDZcJ
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing an issue with the speakers. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Speakers: https://dell.to/3lmDZcJ
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: phieu bac
Verified Purchase:Yes
this computer keeps crashing every single day. spent a lot of money on this junk
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 19, 2020
Hello phieu bac,
Thank you for your review. We are sorry to hear you are experiencing an issue with your PC crashing. We will forward this review to improve our products and services. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing an issue with your PC crashing. We will forward this review to improve our products and services. Below I have provided steps to perform a hard reset. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com