I have only had the XPS for about a week, but it is a very sturdy little laptop. It took all of an hour to setup and transfer files. It boots up and shuts down so fast compared to my previous laptops. The keyboard is very nice and quiet. So far love this laptop.
Returned it. Impossible to use for remote meetings. Webcam was very poor quality. Microphone picked up key presses very loudly. Speakers were very quiet when using remote meeting software and I couldn't find a way to consistently solve that problem. Great for everything else though. Screen looked amazing.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 10, 2020
Hello Joe,
Thank you for your review. We are sorry to hear you experienced issues with the camera. We appreciate the feedback. We will forward this review so we can improve our products and services.
For additional support, please call Dell directly at 1-800-624-9896
Best, Lexy@Dell Chat or Call: https://bit.ly/DellSupportTeam
A very fast machine, very good keyboard and battery life, Dell supportassist is a very useful feature, enabling the user to download the latest software for the motherboard. Highly recommend Dell.
Screen goes off randomly and does not come back unless I restart the computer.
I would recommend this to a friend!
Response from dell.comBy Jon@Dell, DellRR, December 10, 2020
Azalea
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
To try to resolve crashing/freezing, you can try the following. 1. At the desktop, click the Search the web and Windows box and type "problem reports." 2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software. 3. Under the Source column, look for Windows, and under Summary, look for Shut down unexpectedly. 4. Right-click the line item and select Check for a solution.
We'd also suggest checking to ensure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2WxgyEb.
You can read the full article here - http://dell.to/2u98Cct.
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Also, here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/2S4ee4Q.
Best, Jon@Dell Chat or Call: https://dell.to/2WxgyEb.
I like most things about it, except the lack of clear left and right clicks on the mouse. I have been having a lot of problems getting to copy something that I have highlighted. It acts like a regular click and I end up trying several times before I get the copy function. Dod not have this problem on the old one. Wondering if mine is defective or they c hanged something?