Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Richard
Verified Purchase:Yes
Hi. My WiFi fails to connect each time the computer comes out of sleep mode if it's on battery power.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, November 24, 2020
Richard
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
To try to resolve the Wi-Fi issue, 1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems, click the Advanced tab and look for 802.11n mode; on the right, you will be given the option to Enable or Disable. If the mode is not visible, you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.
For us to best help you further, I recommend that you reach out to Dell's Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information and any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
To try to resolve the Wi-Fi issue, 1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems, click the Advanced tab and look for 802.11n mode; on the right, you will be given the option to Enable or Disable. If the mode is not visible, you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.
For us to best help you further, I recommend that you reach out to Dell's Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information and any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: Kate Holland
Verified Purchase:Yes
Overall I am happy with the performance of my new laptop, but with one huge exception: its ability to run Zoom. Like millions of other people in North America, I need Zoom for my work every day. For some reason, the new Dell has a problem with the microphone when running Zoom. I would not buy until they have sorted this.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 5, 2020
Hello Kate Holland,
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Brian Mc.
Verified Purchase:Yes
The shopping, order, and shipping experiences were great. Unfortunately, however, the delivered configuration was not compatible with zoom - there is a known issue with the microphone. I had to download and install an alternate driver to get the machine to work in the current environment.
Written by a customer while visiting dell.com
Posted by: michelle
Verified Purchase:Yes
My computer arrived on time! Easy to get started with a voice-activated tutorial. It was easy to set up even though I am technology challenged. I would've given 5 stars but I noticed that the battery life runs about 4 hours before I have to charge. That was a little disappointing.
Written by a customer while visiting dell.com
Posted by: Arthur C
Verified Purchase:Yes
Pretty small laptop, has only 2 usb-c ports, so you will have to buy additional dongles to plug in anything that you need (I got this laptop for work and took 2 dongles for me to hook it up to my in home office setup). Seems to be pretty fast for now but the lack of ports and connections and the small size would lead me to not recommend it for business.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, December 4, 2020
Arthur C
Thank you for your feedback. We appreciate your time. We understand how frustrating it can be when things don't work as expected. We are glad to hear that you are up and running.
You can reach out to Dell's Support Team for additional assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information and any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Thank you for your feedback. We appreciate your time. We understand how frustrating it can be when things don't work as expected. We are glad to hear that you are up and running.
You can reach out to Dell's Support Team for additional assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information and any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: DellUser
Verified Purchase:Yes
The XPS is a terrific laptop. As configured - fast, compact, light. The primary negative is the inability to easily port to other devices - monitors, etc. You will need to purchase either a docking station (mine is now on order) or be stuck with buying a lot of new cables.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Jon
Verified Purchase:Yes
all around solid laptop, main issue is that the mic isn’t great at all. if i’m in a zoom or any sort of video call, people complain that my audio is constantly cutting out - i’ve heard other people had this issue with this laptop, so idk
Written by a customer while visiting dell.com
Posted by: Paula
Verified Purchase:Yes
First = There was lack of information on this computer and accessory when I did my on-line order. I did not know it needed a USB C to USB adapter in order for the external DVD. Second = after receiving the XPS, I called Sales support, they placed an order for an AC adapter; when I sent an email to cancel, the AC adapter was still shipped.
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, December 8, 2020
Hello Paula,
Thank you for your review. We are sorry to hear about your experience. Please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com