Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: daniel
Verified Purchase:Yes
yes it's a lovely machine but at the price there should be more quality control in China. My brand new machine has a broken pixel, an annoying square of bright blue light that you can see against dark backgrounds, this is not covered by guarantee … it is very annoying
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, November 22, 2020
Hello daniel,
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Picture Troubleshooting: https://dell.to/3lorz46
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Picture Troubleshooting: https://dell.to/3lorz46
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Nige
Verified Purchase:Yes
The Dell Support Assistant popped up suddenly on my screen and offered ways to check the health of my new XPS laptop, but no matter what "Run" button I pressed, nothing happened. Frustratingly I cannot find that same assistant on my PC to reopen it now I have shut it down. so all it has done is waste 30 minutes of my day. Awful!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Alyssa Surface
Verified Purchase:Yes
Microphone doesn’t work, nothing seems to fix it. Should not be this broken considering it is brand new
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, November 22, 2020
Hello Alyssa Surface,
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone & Speaker: https://dell.to/3mSafFn
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone & Speaker: https://dell.to/3mSafFn
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Uncle Oogie
Verified Purchase:Yes
I love the features and the size. It meets all of my requirements for business, travel and home use. The only thing stopping me from giving the XPS 13 a 5 star rating is that the built in microphone and speaker are barely useable for Zoom calls. A decent blue tooth headset resolves that issue.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: connie
Verified Purchase:Yes
The computer is light and flexible. Portable and easy to use. I have fallen in love with it.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: JOS
Verified Purchase:Yes
screen has frozen twice today for no reason
Response from dell.comBy Jon@Dell, DellRR, November 24, 2020
Jos
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
To try to resolve crashing/freezing, you can try the following.
1. At the desktop, click the Search the web and Windows box and type "problem reports."
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows, and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to ensure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2WxgyEb.
You can read the full article here - http://dell.to/2u98Cct.
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information and any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
To try to resolve crashing/freezing, you can try the following.
1. At the desktop, click the Search the web and Windows box and type "problem reports."
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows, and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to ensure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2WxgyEb.
You can read the full article here - http://dell.to/2u98Cct.
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information and any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: Kyle
Verified Purchase:Yes
The Dell XPS 13 7390 is a great computer, but might not be that worth it at original price. However, the only downside of this computer is that it sometimes gets very hot, especially when you run a heavy workload on it. This computer is all one needs if they want to browse the web, edit some videos, and maybe even do some light server processing. The best part of the computer is that it can boot up within seconds. I would recommend this product to any typical computer user. If you are a person who does more heavy server computing, this product may not be for you.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Bigredfunbus
Verified Purchase:Yes
Had my XPS 13 for just over a week so far and I'm very pleased with it. Ideal laptop device, light, but sturdy. Great screen, and performance is great.
I would recommend this to a friend!
Written by a customer while visiting dell.com