Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Chrissy
Verified Purchase:Yes
It is a great laptop that is light-weight, has a long battery duration and gets the job done. However, it would be better if it had a USB port.
Written by a customer while visiting dell.com
Posted by: BC
Verified Purchase:Yes
Touch pad very poor. Keep on having to remove finger to get curser to move and curser sometimes freezes altogether
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, November 14, 2020
Hello BC,
Thank you for your review. We are sorry to hear you are experiencing this issue. Below I have provided a link that should resolve this issue.
Touchpad & Mouse Troubleshooting: https://dell.to/2GRj2YI
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing this issue. Below I have provided a link that should resolve this issue.
Touchpad & Mouse Troubleshooting: https://dell.to/2GRj2YI
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Linnea
Verified Purchase:Yes
This is a great little lap top that is perfect for the constant travel I do for work. Although the battery is certainly stronger than many windows laptops, it does not last as long as advertised. There was also a software issue that affected the microphone that needed fixing right away - not convenient with all the virtual meetings going on these days.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: L
Verified Purchase:Yes
Why is that I cannot use my sound properly. It is difficult to hear people and they cannot hear me at all and when they do it is very faint sound
Response from dell.comBy Lexy@Dell, DellRR, November 17, 2020
Hello L,
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone Troubleshooting: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Customer Rating
2
Video and microphone problems from beginning
on November 15, 2020
Posted by: Anonymous
Verified Purchase:Yes
Day one the camera and mic didn't work in zoom, googe hangouts or webex. My IT guy diagnosed it as a problem with MaxAudioPro software and with some google searching could fix it.
Response from dell.comBy Lexy@Dell, DellRR, November 17, 2020
Hello Anonymous,
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone Troubleshooting: https://dell.to/38hJ2rA
Camera Troubleshooting: https://dell.to/3kw9yRj
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Microphone Troubleshooting: https://dell.to/38hJ2rA
Camera Troubleshooting: https://dell.to/3kw9yRj
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: CuongNQ
Verified Purchase:Yes
The voice effect of MaxxAudioPro need to be turned off to use with Google Meet, Skype, etc on my Google Chrome. Smaller keyboard than other versions cause wrong click sometime.
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, November 17, 2020
Hello CuongNQ,
Thank you for your review. We are sorry to hear about your experience. We will forward this review to improve our products and services.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. We will forward this review to improve our products and services.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Anon
Verified Purchase:Yes
Small screen, low speaker volume, sound randomly cuts in and out when speaking, not very customizable, battery dies quick. I wish I had bought something else. Not really happy with it and won't buy this product again.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, November 21, 2020
Hello Anon,
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Audio Troubleshooting: https://dell.to/3mSafFn
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Customer Rating
3
Beware Buying a Dell Wireless Device with an XPS
on November 19, 2020
Posted by: Bruce
Verified Purchase:Yes
The Dell XPS only has USB-c ports and Dell does not make a wireless keyboard/mouse that uses a USB-c connector. If you want a wireless keyboard/mouse. Do not buy one from Dell.
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, November 21, 2020
Hello Bruce,
Thank you for your review. We are sorry to hear about your experience. Below I have provided two links that should resolve this issue.
Mouse: https://dell.to/3hLz9nf
Keyboard: https://dell.to/35PFBqG
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided two links that should resolve this issue.
Mouse: https://dell.to/3hLz9nf
Keyboard: https://dell.to/35PFBqG
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com