Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: David
Verified Purchase:Yes
Its bigger and heaver than I expected and I like the touchscreen a lot less than I'd expected. I prefer the Dell Latitude; which were my last 2 PCs.
Response from dell.comBy Lexy@Dell, DellRR, November 6, 2020
Hello David,
Thank you for your review. For additional support, please call Dell directly- 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. For additional support, please call Dell directly- 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: T.H.
Verified Purchase:Yes
Brand new Dell XPS 13 7390 that I paid over $1,200 for and now the mic doesn't work for video calls?? Everything I have seen online has other users dealing with the same issue. No fix available yet. You'd think they'd pause or discontinue sale of this machine until it was fixed! The whole world is running on video calls right now... this is literally one of the most important aspects of the laptop today. I love everything else about the computer, but was crushed to realize it is faulty once I got into a Zoom meeting.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, November 6, 2020
Hello T.H.,
Thank you for you review. We are sorry to hear about your experience. Below I have provided some steps and a link that should resolve this issue.
1. Restart your Dell computer.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, ensure to write down the error code and validation code.
Hardware Diagnostic test: https://dell.to/2I4GD8R
Full Article: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for you review. We are sorry to hear about your experience. Below I have provided some steps and a link that should resolve this issue.
1. Restart your Dell computer.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, ensure to write down the error code and validation code.
Hardware Diagnostic test: https://dell.to/2I4GD8R
Full Article: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: ejk
Verified Purchase:Yes
i wanted a touchscreen but ended up not ordering the right version. also it keeps running a fan which makes it impossible to hear on a zoom call.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, November 6, 2020
Hello ejk,
Thank you for you review. We are sorry to hear you are experiencing this issue. We recommend running a diagnostic test. Below I have provided steps and links on how to perform one.
1. Browse to the ""Dell Support"" website.
2. You are given three options to identify your computer.
3. Touch or click the DIAGNOSTICS tab.
4. Under Custom Component Test, touch or click Select individual components.
5. Touch or click to check the box next to one or more components you want to test.
6. Touch or click the Run Your Test, and follow the prompts.
Quick Test: https://dell.to/3oAB5Ue
Full Test: https://dell.to/37S183b
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for you review. We are sorry to hear you are experiencing this issue. We recommend running a diagnostic test. Below I have provided steps and links on how to perform one.
1. Browse to the ""Dell Support"" website.
2. You are given three options to identify your computer.
3. Touch or click the DIAGNOSTICS tab.
4. Under Custom Component Test, touch or click Select individual components.
5. Touch or click to check the box next to one or more components you want to test.
6. Touch or click the Run Your Test, and follow the prompts.
Quick Test: https://dell.to/3oAB5Ue
Full Test: https://dell.to/37S183b
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Mar
Verified Purchase:Yes
Fast light and I am satisfied using it for all work tasks EXCEPT the microphone does not work at all on mine with or without headphones, and the speaker is very quiet without headphones.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: David VB
Verified Purchase:Yes
A nice compact package. Very fast and excellent keyboard, trackpad and screen. Only at 4/5 because another Thunderbolt 3 port would be appreciated, as well as a full-sized SD card, but perhaps they have done their best with such a small case. Pairs well with the Dell USB-C UltraSharp monitor for desk work.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: T
Verified Purchase:Yes
Nice display, but 13" screen is a bit small for my preference. More memory is definitely needed.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, November 11, 2020
Hello T,
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps that should resolve this issue.
1. Browse to the Dell Drivers & downloads page.
2. Identify your Dell computer
3. Click Download and Install SupportAssist to automatically identify your Dell computer.
Or, enter the Service Tag, Express Service Code, or model number of your Dell computer and click Search.
Or, click Browse all products and select your Dell computer from the list.
4. Select the Operating System.
5. Under Category, select BIOS.
6. Locate the latest System BIOS.
7. Click Download and save the file to your computer.
8. Open File Explorer and browse to the location where the downloaded file is saved.
9. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.
Full Article: https://dell.to/33Fq0IV
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps that should resolve this issue.
1. Browse to the Dell Drivers & downloads page.
2. Identify your Dell computer
3. Click Download and Install SupportAssist to automatically identify your Dell computer.
Or, enter the Service Tag, Express Service Code, or model number of your Dell computer and click Search.
Or, click Browse all products and select your Dell computer from the list.
4. Select the Operating System.
5. Under Category, select BIOS.
6. Locate the latest System BIOS.
7. Click Download and save the file to your computer.
8. Open File Explorer and browse to the location where the downloaded file is saved.
9. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.
Full Article: https://dell.to/33Fq0IV
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: User
Verified Purchase:Yes
Battery life does not perform as advertised
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, November 11, 2020
Hello User,
Thank you for your review. We are sorry to hear you are experiencing this issue. Below I have provided steps and a link that should resolve this issue.
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You can enable or disable this mode within settings, or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, then type Battery Saver into the search box and choose from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to meet your needs best.
c) Turn Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize additional Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing this issue. Below I have provided steps and a link that should resolve this issue.
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You can enable or disable this mode within settings, or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, then type Battery Saver into the search box and choose from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to meet your needs best.
c) Turn Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize additional Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Andrew Q
Verified Purchase:Yes
One more USB c plug-in would have been helpful.
I would recommend this to a friend!
Written by a customer while visiting dell.com