Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Jared
Verified Purchase:Yes
Fast, compact and lots of features
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Tej
Verified Purchase:Yes
Great notebook, powerful CPU. Good for most of the office work
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Tim
Verified Purchase:Yes
I have had my new computer about a week and it has met my expectations thus far.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Steven D
Verified Purchase:Yes
Love the size and versatility. Was so easy to set up
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Kayaxeman
Verified Purchase:Yes
This is a terrific computer, well priced. However, the microphone issues make it useless in the age of zoom/covid. Too bad. Returned mine. I did appreciate the efforts of the support folks who tried to help, and the way Dell handles its phone support. I didn't have to wait hours on the phone. Will probably buy another Dell desktop and use my chromebook for traveling.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, November 5, 2020
Hello,
Thank you for your review. We are sorry to hear about your experience. If you should need further assistance please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. If you should need further assistance please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Great except for volume and mic
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Fristrated Buyer
Verified Purchase:Yes
Great machine, but the microphone only works well when you speak directly into it. I also have problems hearing the speakers even when they are at 100%. UGH!
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, November 4, 2020
Hello,
Thank you for your review. We are sorry to hear you are experiencing audio issues. We recommend running a diagnostic test. Please see steps and link below as they should resolve this issue.
1. Restart your Dell computer.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, ensure to write down the error code and validation code.
Diagnostic Test: https://dell.to/2I4GD8R
Full Article: https://dell.to/3mSafFn
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing audio issues. We recommend running a diagnostic test. Please see steps and link below as they should resolve this issue.
1. Restart your Dell computer.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, ensure to write down the error code and validation code.
Diagnostic Test: https://dell.to/2I4GD8R
Full Article: https://dell.to/3mSafFn
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Noel
Verified Purchase:Yes
The internal mic is terrible.. I returned the laptop 1 week after getting it..
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, November 6, 2020
Hello Noel,
Thank you for you review. We are sorry to hear about your experience. Below I have provided some steps and a link that should resolve this issue.
1. Restart your Dell computer.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, ensure to write down the error code and validation code.
Hardware Diagnostic test: https://dell.to/2I4GD8R
Full Article: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for you review. We are sorry to hear about your experience. Below I have provided some steps and a link that should resolve this issue.
1. Restart your Dell computer.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
If the test fails, ensure to write down the error code and validation code.
Hardware Diagnostic test: https://dell.to/2I4GD8R
Full Article: https://dell.to/38hJ2rA
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com