Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Colm Ryan
Verified Purchase:Yes
I've only had it a day so far, but everything the product said it would deliver, thus far, it has delivered. The one irritating part was being asked to give this review, hence the loss of the star.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Adam
Verified Purchase:Yes
Everything you read about this computer is true. Amazing build but the fans were so noisy that we returned it. Also our of the big y the sound and monitor settings were poorly done. For example next to my 2 year only surface pro the screen was dull and yellow.
I would recommend this to a friend!
Response from dell.comBy Kristen@Dell, DellRR, October 27, 2020
"Adam
We understand how frustrating it can be when things don't work the way you expect them to. Thank you for providing us with your feedback. We want you to enjoy using your laptop.
We would like to help resolve this with you, the best way for us to try to help would be to follow up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896.
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/2WxgyEb
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
We understand how frustrating it can be when things don't work the way you expect them to. Thank you for providing us with your feedback. We want you to enjoy using your laptop.
We would like to help resolve this with you, the best way for us to try to help would be to follow up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896.
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/2WxgyEb
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Fernando
Verified Purchase:Yes
A fine construction and layout. Fast, small and with a long life battery. Worth the price of what is is proposed to.
Cons. I was expecting much more from the speakers. If you like a nice audio profile on your PC, this may let you down.
But in overall is a fine laptop that competes properly with others with the same price
Cons. I was expecting much more from the speakers. If you like a nice audio profile on your PC, this may let you down.
But in overall is a fine laptop that competes properly with others with the same price
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Liv
Verified Purchase:Yes
I have had this computer for les than 2 weeks and I'm already having issues with it. The audio doesn't work on video calls. On the other end, they can't hear me at all, and on my end I can barely hear them, even when all volumes are at max. Also my screen brightness is unable to be changed. I've tried changing it on the keyboard and within the settings but the brightness doesn't change. The last issue is Cortana never recognizes when I say "Cortana." I'm upset seeing as this is brand new but hopefully once I call Dell Support the issues will be resolved.
I would recommend this to a friend!
Response from dell.comBy Kristen@Dell, DellRR, October 27, 2020
"Liv
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you are experiencing these issues. We want to help. Please see below for troubleshooting audio issues.
Troubleshoot Audio or Sound Playback Issues (full article here: https://dell.to/2WgWsfR).
-----------------
Please see the below link for troubleshooting the display issue.
Monitor troubleshooting
dell.to/2WMsF06
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you are experiencing these issues. We want to help. Please see below for troubleshooting audio issues.
Troubleshoot Audio or Sound Playback Issues (full article here: https://dell.to/2WgWsfR).
-----------------
Please see the below link for troubleshooting the display issue.
Monitor troubleshooting
dell.to/2WMsF06
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Tristan
Verified Purchase:Yes
Perfect laptop for a student. Light, compact and good batterie
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Disappointed
Verified Purchase:Yes
No USB ports, no Media SD ports, no ability to reach back and port pictures and data off of older Dell PC to new PC...very disappointing that Dell did not alert to this technology change and escape from past configurations....
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, November 3, 2020
Hello,
Thank you for your review. We are sorry to hear about your experience. We will forward this review to improve our products and services.
On Page 6 & 7 in the Set up & Specifications manual, it is stated this model comes with both USB-C port and a SD Card reader both on the right side of the laptop.
Set up & Specifications Manual: https://dell.to/3kX0R2J
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. We will forward this review to improve our products and services.
On Page 6 & 7 in the Set up & Specifications manual, it is stated this model comes with both USB-C port and a SD Card reader both on the right side of the laptop.
Set up & Specifications Manual: https://dell.to/3kX0R2J
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: M-Eve
Verified Purchase:Yes
I'm very satisfied of this laptop.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: mizbizz
Verified Purchase:Yes
Its not as fast as my original XPS, and it ONLY has micro C ports.
I would recommend this to a friend!
Written by a customer while visiting dell.com