Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Posted by: Chris
Verified Purchase:Yes
Not a bad laptop but Microphone support especially is very bad when using zoom. This is huge issue as I’m aUNI student laptop is used for online classes so my class participation suffers. Have tried everything - reinstalling drivers, installing alternate drivers, zoom support etc to no avail. Wish I could return it but past the 30 day period.
No, I would not recommend this to a friend.
Response from dell.comBy Kristen@Dell, DellRR, October 21, 2020
"Chris
Thank you for providing us with your feedback. I understand how frustrating it can be when things don't work the way you expect them to. I want you to enjoy using your laptop.
Please see this link to troubleshoot the microphone and audio issue:
https://dell.to/2WgWsfR
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for providing us with your feedback. I understand how frustrating it can be when things don't work the way you expect them to. I want you to enjoy using your laptop.
Please see this link to troubleshoot the microphone and audio issue:
https://dell.to/2WgWsfR
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Bala
Verified Purchase:Yes
Poor quality laptop was sent to me. Over heating issue. Battery charge doesn't last for even 4 hours.
No, I would not recommend this to a friend.
Response from dell.comBy Kristen@Dell, DellRR, October 23, 2020
"Bala
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
How to troubleshoot an Overheating, Shutdown, or Thermal issue on a Dell PC
The following article provides information on identifying and resolving an issue with the system overheating, shutting down, or reporting a heat-related error on start-up.
Table of Contents:
Is the system Overheating, Shutting Down, or reporting a heat-related error?
Have you ruled out physical damage?
Shutting Down or Restarting
Environmental Factors
The fan makes a constant Over Spinning noise
Start-up Errors :
Alert! Air Temperature Sensor Not Detected error message displayed during boot
A Heatsink Related Error Message is Displayed
A fan related error message is displayed
An Air Temperature error message is displayed
Is the system Overheating, Shutting Down, or reporting a heat-related error?
Is your system overheating or Shutting Down?
Does the system report any Fan, Temperature, or Thermal Event errors on start-up?
To determine if your computer is experiencing a hardware problem, run the Dell Online Diagnostics.
If you are unable to boot the system to access the Dell Online Diagnostics, use the Dell Pre-boot System Diagnostics.
Here is a link to the entire article, https://dell.to/2VmEZTM
For us to best help you further, I recommend that you reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to the support page for your computer. https://dell.to/2W3RrHn
You can use this to check for any updates that may be available to you.
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
How to troubleshoot an Overheating, Shutdown, or Thermal issue on a Dell PC
The following article provides information on identifying and resolving an issue with the system overheating, shutting down, or reporting a heat-related error on start-up.
Table of Contents:
Is the system Overheating, Shutting Down, or reporting a heat-related error?
Have you ruled out physical damage?
Shutting Down or Restarting
Environmental Factors
The fan makes a constant Over Spinning noise
Start-up Errors :
Alert! Air Temperature Sensor Not Detected error message displayed during boot
A Heatsink Related Error Message is Displayed
A fan related error message is displayed
An Air Temperature error message is displayed
Is the system Overheating, Shutting Down, or reporting a heat-related error?
Is your system overheating or Shutting Down?
Does the system report any Fan, Temperature, or Thermal Event errors on start-up?
To determine if your computer is experiencing a hardware problem, run the Dell Online Diagnostics.
If you are unable to boot the system to access the Dell Online Diagnostics, use the Dell Pre-boot System Diagnostics.
Here is a link to the entire article, https://dell.to/2VmEZTM
For us to best help you further, I recommend that you reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to the support page for your computer. https://dell.to/2W3RrHn
You can use this to check for any updates that may be available to you.
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Shashi
Verified Purchase:Yes
Very nice to use. Its a light weight product with long battery life.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Hira Javed
Verified Purchase:Yes
It is absolutely amazing laptop. My brother loved it.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: JG
Verified Purchase:Yes
It is just what I was looking for - looks great, very light, very fast. It feels high-quality and well built.
The non-touch screen is great, it is very bright and does not have any glare.
The only issue I have with the laptop is that the microphone does not work very well - it is basically useless for a Zoom call. I changed the default driver and it functions properly now (most of the time).
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: rishi
Verified Purchase:Yes
received replacement but damaged
No, I would not recommend this to a friend.
Response from dell.comBy Kristen@Dell, DellRR, October 26, 2020
"rishi
We understand how frustrating it can be when things don't work the way you expect them to. Thank you for providing us with your feedback. We want you to enjoy using your laptop.
We would like to help resolve this with you, the best way for us to try to help would be to follow up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896. Also, here is the contact info for Microsoft. http://bit.ly/2KBOM4c
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/2WxgyEb
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
We understand how frustrating it can be when things don't work the way you expect them to. Thank you for providing us with your feedback. We want you to enjoy using your laptop.
We would like to help resolve this with you, the best way for us to try to help would be to follow up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896. Also, here is the contact info for Microsoft. http://bit.ly/2KBOM4c
Also, here is a link to the support page for your computer. You can use this to check for any updates that may be available for your computer. https://dell.to/2WxgyEb
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Maddie
Verified Purchase:Yes
Lightweight and powerful.
Written by a customer while visiting dell.com
Posted by: CD
Verified Purchase:Yes
the only thing that isnt 5 out of 5 stars and up to my expectations is the sound quality - even on 100% volume its not super loud
I would recommend this to a friend!
Written by a customer while visiting dell.com