Customer reviews from dell.com
Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Average customer rating
4
(1,131 Reviews)
Rating breakdown 1,131 reviews
5 Stars
584
4 Stars
251
3 Stars
123
2 Stars
76
1 Star
97
77%of customers recommend this product.
(
730 out of
945)
Customer Reviews for Dell - XPS 13.4" 2-in-1 Touch FHD+ Laptop - Intel Core i7- 8GB RAM- 256GB SSD
Customer Rating
4
Excellent computer, just a few small hiccups
on October 10, 2020
Posted by: Paul
Verified Purchase:Yes
I've really enjoyed this computer. It's fast, responsive, the keyboard is excellent, the trackpad is pretty good. I've had this problem where the multimedia keys stop working within a few minutes of reset every time that I can't fix with software updates or any forum-suggested fixes.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Bedair
Verified Purchase:Yes
High quality device. I love the screen resolution and brightness, and the hinge weight is just right.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Martin
Verified Purchase:Yes
Great laptop, very fast!!
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Waiting for my computer was frustrating as it to much longer to arrive than I expected....3 weeks. Now that it is here, it seems to work ok for the most part, but the microphone is not great. I have to be quite close to the computer for my voice to be picked up and then if I move my head at all, the sound quality will be affected. All of my classes are now online and I often have to record my voice, so the quality of sound is very important, especially for french, as I am marked on my pronunciation. I find sometimes I sound muffled and sometimes it sounds like I made the recording while in a tin can.
The other complaint that I have is the I have not been able to set up my email in Outlook, as I had hoped to. I know that I have to change the settings for the incoming and outgoing server, but I have not been able to find the place to input the change.
The other complaint that I have is the I have not been able to set up my email in Outlook, as I had hoped to. I know that I have to change the settings for the incoming and outgoing server, but I have not been able to find the place to input the change.
No, I would not recommend this to a friend.
Response from dell.comBy Kristen@Dell, DellRR, October 13, 2020
Sandra Martin
Thank you for providing us with your feedback. I understand how frustrating it can be when things don't work the way you expect them to. I want you to enjoy using your laptop.
Please see this link to troubleshoot the microphone https://dell.to/2WgWsfR
Here is a link to the support page for your computer where you can find the most up to date drivers and download updates that may be available for your laptop https://dell.to/2VMcyz8.
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm.
Thank you for providing us with your feedback. I understand how frustrating it can be when things don't work the way you expect them to. I want you to enjoy using your laptop.
Please see this link to troubleshoot the microphone https://dell.to/2WgWsfR
Here is a link to the support page for your computer where you can find the most up to date drivers and download updates that may be available for your laptop https://dell.to/2VMcyz8.
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: dd
Verified Purchase:Yes
Both Adolfo and especially Jon were very helpful and professional. Jon was able to pinpoint an issue within short period of time and resolve it very shortly.
Many thanks
Many thanks
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
The microphone has issues.
Brand new, purchased for teaching online, students can’t hear me.
Brand new, purchased for teaching online, students can’t hear me.
Response from dell.comBy Kristen@Dell, DellRR, October 19, 2020
"Anonymous
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you are not satisfied with the performance so far. We understand how frustrating it can be when things don't work as expected. We want to help.
If you have not already, you can look into this solution.
Solution
This error is usually tied to privacy issues in Windows 10:
Using the start menu, open Settings
Go to Privacy
Scroll down the left-hand side and select Microphone under App Permissions
Toggle on Allow apps to access your microphone
Test that this has resolved your error
For us to help you further, we would need some additional information. You can reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you are not satisfied with the performance so far. We understand how frustrating it can be when things don't work as expected. We want to help.
If you have not already, you can look into this solution.
Solution
This error is usually tied to privacy issues in Windows 10:
Using the start menu, open Settings
Go to Privacy
Scroll down the left-hand side and select Microphone under App Permissions
Toggle on Allow apps to access your microphone
Test that this has resolved your error
For us to help you further, we would need some additional information. You can reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Mars
Verified Purchase:Yes
The microphone works intermittently - bizarrely picking up sounds like laughter or bumping against the table, but not my voice - and the sound is weak and tinny. I thought I was upgrading when I purchased this instead of replacing my tablet - but I'm very disappointed.
One star for the springy, enjoyable keyboard. Another for the light, portable build.
No, I would not recommend this to a friend.
Response from dell.comBy Kristen@Dell, DellRR, October 19, 2020
"Mars
Thank you for providing us with your feedback. I understand how frustrating it can be when things don't work the way you expect them to. I want you to enjoy using your laptop.
Please see this link to troubleshoot the microphone and audio issue:
https://dell.to/2WgWsfR
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Thank you for providing us with your feedback. I understand how frustrating it can be when things don't work the way you expect them to. I want you to enjoy using your laptop.
Please see this link to troubleshoot the microphone and audio issue:
https://dell.to/2WgWsfR
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
If the issue persists and you feel like you still need further assistance, you can reach Dell's support here. http://dell.to/2sH7Qlm or 1-800-624-9896. I hope this helps!
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com
Posted by: Northshore Maple
Verified Purchase:Yes
It is a slick machine but the microphone didn’t work and it emitted constant noise while charging and in use, and Dell support could not do anything about the noise. We ended up returning it.
No, I would not recommend this to a friend.
Response from dell.comBy Kristen@Dell, DellRR, October 20, 2020
"Northshore Maple
We appreciate your time, and we're sorry to hear that you are not satisfied with the fan performance so far. We understand how frustrating it can be when things don't work as expected. We want to help.
To try to fix noisy fans, Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer.
You can read the full article here - http://dell.to/2ENlXfz.
For us to help you further, we would need some additional information. You can reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
We appreciate your time, and we're sorry to hear that you are not satisfied with the fan performance so far. We understand how frustrating it can be when things don't work as expected. We want to help.
To try to fix noisy fans, Update the BIOS: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer.
You can read the full article here - http://dell.to/2ENlXfz.
For us to help you further, we would need some additional information. You can reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Here is a link to your computer's support page, where you can find some beneficial information as well as any updates or downloads available for your computer. https://dell.to/2WxgyEb
Best, Kristen@Dell Chat or Call: http://dell.to/2sH7Qlm."
Written by a customer while visiting dell.com