Customer reviews from greenworkstools.com
Greenworks - 40-Volt 21-Inch Self Propelled Lawn Mower (2 x 4.0Ah Batteries and 1 x Charger) - Green
Average customer rating
4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
27
4 Stars
9
3 Stars
2
2 Stars
2
1 Star
7
80%of customers recommend this product.
(
33 out of
41)
Customer Reviews for Greenworks - 40-Volt 21-Inch Self Propelled Lawn Mower (2 x 4.0Ah Batteries and 1 x Charger) - Green
Customer Rating
5
Very pleased
on September 22, 2021
Posted by: RickL
from Florida
Gender:Male
Bought this mower a couple months ago and am very pleased with it. Batteries have good life and it is plenty powerful for my yard. I
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy,cuts great, and best lawnmower
on May 22, 2022
Posted by: Sbroomall28
from Hanover pa
Gender:Male
I cant tell you how much easier it is to cut my grass with the self propelled lawnmower. This lawnmower does everything for you. All you have to due is steer. I will never change brands our lawnmower. Battery lasts longer then any battery I've ever used. Greenworks keep up great job
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
So helpful on hills!
on June 16, 2022
Posted by: JennaRose
from Ashburn VA
Gender:Female
Our old lawn mower was not self-propelled, and when we moved to a house with a big hill to mow, it was a real pain. This mower gives enough boost to make going up a relatively steep hill easy as pie. It cuts well and I love that it has an extra slot to hold a charged battery so I don't have to go back inside to switch out half way through the lawn.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Not what I expected
on July 27, 2022
Posted by: Rick T
from Langhorne PA
Gender:Male
Battery life is very short only lasted about a half hour and could not charge it because of overheating. Called customer service who was helpful and they are sending me out a new battery because this one might be defective.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Posted by: Mary Ann K
from SC
Gender:Female
Verified Purchase:Yes
This 21" mower with batteries cuts my lawn so much better than any professional company and I have tried 3 different lawn companies in the past 6 years. I have had my zoysia grass commercially reel mowed and it was always a problem with 1) their equipment not working properly,2) they could not change the height of the mower cut and 3) it was very expensive. So I decided to do the lawn myself. Did not want to go thru the hassle of using a gas-powered mower. Been there, done that... always ran into problems...difficult to start, have to drain gas at end of season, change oil, etc.
I have other Greenworks products (2 blowers, tiller) and have been very pleased with them all. So I decided to look into a battery powered mower. Best decision I have ever made! This mower, mulches beautifully, cuts clean, and is easy to handle and store. I use the self propel only when i am going up the hill, for it will drain the battery quicker if you use it constantly. Take a look at the pics. I am so very happy with my Greenworks mower. Just wish I had made this purchase a few years back!
I have other Greenworks products (2 blowers, tiller) and have been very pleased with them all. So I decided to look into a battery powered mower. Best decision I have ever made! This mower, mulches beautifully, cuts clean, and is easy to handle and store. I use the self propel only when i am going up the hill, for it will drain the battery quicker if you use it constantly. Take a look at the pics. I am so very happy with my Greenworks mower. Just wish I had made this purchase a few years back!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Battery doesn't seem to last for advertised time
on February 26, 2023
Posted by: cajuntractor
from Louisiana, USA
Gender:Male
First I do really like this machine. It is super quiet, and does a very fine job of cutting. I also live in south Louisiana, and my grass is tough (St. Aug/Zoysia mix) so it probably had some effect on the battery life. I do have to cut weekly. I used this mower after an 8 day growth, and it only lasted 30 mins. before needing a recharge. Having already a Greenworks 40v chainsaw, I was able to finish in about 45-50 mins. using spare battery.
I am chalking it up to our grass here it is very tough and hard on mowers/blades. I will use it on smaller areas, maybe back yard where I can trim better with this mower. If you live in Deep South where St. Aug/Zoysia or centipede grass is common, or if you have a slightly larger yard you may want a more powerful (80v or greater) system. Still all in all a quality, well built and easy to use machine.
I am chalking it up to our grass here it is very tough and hard on mowers/blades. I will use it on smaller areas, maybe back yard where I can trim better with this mower. If you live in Deep South where St. Aug/Zoysia or centipede grass is common, or if you have a slightly larger yard you may want a more powerful (80v or greater) system. Still all in all a quality, well built and easy to use machine.
Pros: Easy to Use
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, February 27, 2023
Hello cajuntractor,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes *per 4Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes *per 4Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Back breaking
on May 7, 2023
Posted by: Laurie48
from New York
Gender:Female
When going forward it’s a great mower but when you get in a spot you have to go backwards it won’t go in reverse the wheels lock, needless to say you have to lift it and carry it in reverse. This machine will only go forward. If i would of known this I would’ve bought something different. Now I’m stuck with a back breaking machine.
Pros: Cost-Saver
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 9, 2023
Hello Laurie48,
Thank you for taking the time to review our product we always appreciate customer feedback! The self-propelled feature is not usable in reverse. They are designed to lock when pulled back to prevent damage to the drive belt. If you are using the self-propelled feature, the mower will attempt to move forward and will be difficult to move backwards. You would have to release the self-propelled lever to pull the mower backwards while still holding onto the start lever.
We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance.
If you have further questions or concerns, please contact us at 1-888-909-6757. We are happy to help.
Thank you for taking the time to review our product we always appreciate customer feedback! The self-propelled feature is not usable in reverse. They are designed to lock when pulled back to prevent damage to the drive belt. If you are using the self-propelled feature, the mower will attempt to move forward and will be difficult to move backwards. You would have to release the self-propelled lever to pull the mower backwards while still holding onto the start lever.
We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance.
If you have further questions or concerns, please contact us at 1-888-909-6757. We are happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Terrible batteries
on May 24, 2023
Posted by: abc123456
from Lexington KY
I purchased this lawn mower last year. The battery that it came with had 4 bars, but wouldn't charge more than 2 bars, no matter how long I charged them. It would run for about 20 mins. I called customer service and they sent a new battery. The new battery would charge all 4 bars, but still only run for about 30 mins. We have mowed for about 4 or 5 times now and the new battery, although it charges all 4 bars, it only goes for about 20 mins. I have had a black & decker electric for about 12 years and was able to mow my lawn in one go for all 12 years. There was no significant change in the battery over all those years and the greenworks batteries are worse than how mower batteries were 12 years ago. Very disappointed. No more greenworks products :-(
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 31, 2023
Hello abc123456,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes, but it goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes, but it goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com