Customer reviews from greenworkstools.com
Greenworks - 40-Volt 21-Inch Self Propelled Lawn Mower (2 x 4.0Ah Batteries and 1 x Charger) - Green
Average customer rating
4
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
26
4 Stars
9
3 Stars
2
2 Stars
2
1 Star
7
80%of customers recommend this product.
(
32 out of
40)
Customer Reviews for Greenworks - 40-Volt 21-Inch Self Propelled Lawn Mower (2 x 4.0Ah Batteries and 1 x Charger) - Green
Customer Rating
3
Poor design.
on June 3, 2023
Posted by: Ade.
from Ypsilanti, MI
Gender:Male
The lawn mower works fine but the battery life is just too low. I use it without the self-propelled and the batteries could not finish and area of less than 1/4 acre. The most annoying is the bag that has a poor design that made it difficult to empty when full. The three black edged of the bag is always coming loose. I don't know why Greenworks decide to change to this cheap design. I wish I can change the bag on my old Greenworks to this new one, but it will not work. Greenworks need to go back to the old bag that was well designed with quality material and recall this new bag. There is no need to change what is good to bad one.
Pros: Environmentally Safe, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Care, June 5, 2023
Hello Ade.,
We appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. Do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) with any future questions, comments, or concerns we would be happy to help.
We appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. Do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS) with any future questions, comments, or concerns we would be happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect for my mother!
on September 16, 2024
Posted by: JonnysGirl
from Dayton, OH
Gender:Female
[This review was collected as part of a promotion.] We recently purchased this mower for my elderly mother and her boyfriend. It's the first battery-powered mower that I've ever purchased. The assembly was quick and easy, and the instructions were easy to follow. The mower is lighter weight than a traditional mower but heavy enough to be solid. The self-propelled feature and simplicity of starting the mower are perfect for my elderly mother and her boyfriend. It brought my mother to tears when I delivered it because she was not expecting it and knew that I was thinking about her.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great battery powered mower
on March 17, 2021
Posted by: Bunker
from Maury City Tn. 38050
My 40 volt self propelled 21 inch mower is more that I expected an would recommend it to anyone
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: DVee
Verified Purchase:Yes
Works great so far - came fully assembled, just adjust the blade cutting height, pop in the two batteries and there was one charge bar remaining on one battery after doing the front AND back yards! Of course, it is early in the season, grass has just started to grow. But so far so good.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Easily cuts tall grass but hard to manuever
on July 24, 2022
Posted by: Ariel
from St. Louis MO
Gender:Female
I love how it tackles tall grass like it wasn’t even there! I had covid and couldn’t mow for almost a month and tried this mower out for the first time and it sliced through 8” crab grass areas as if it were only 2” tall. I was shocked!
The problem I do have is trying to drag this thing backwards. With the Smartpace self propel engaged, sometimes I can randomly move the mower backwards no problem but most of the time the wheels completely lock up and it’s difficult to move the mower backwards. I have so many nooks in my yard I have to be able to mow a tiny area and then back out of it. I wish I knew why sometimes the wheels weren’t locked and why most of the time they are and how to fix it :(
Written by a customer while visiting greenworkstools.com
Posted by: Gplay
from Jacksboro TN
Gender:Male
Verified Purchase:Yes
Runs great. Does a good job. Self propel feature works well. Batteries are WAY over priced. Had to buy off brand battery and it works fine.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect for the front yard
on September 2, 2023
Posted by: papadaddy
from Emporia, KS
Gender:Male
Recently purchased to mow the small areas of our lawn. Very pleased with this mower. Took some getting used to the smart drive, but it saved me and my back. Does a great job cutting & mulching tall grass. Mowed the front (app. 1/4 acre), still had more than 1/2 a charge on the first battery. Automatically increases speed when encountering thicker, wet grass and returns to normal when clear of the thick stuff. Love the height adjustment.
Pros: Convenient, Easy to Use, Quiet, Durable
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Bboo
from Central NY
Verified Purchase:Yes
Was so looking forward to getting this mower, but have encountered some problems. The dual batteries fully charged did not last for both front and back yards, but I can deal with that. The main problem is the self propelled feature. I am somewhat disabled and can’t walk very fast . Couldn’t keep up with mower when self propelled engaged. Any suggestions?
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks, Customer Care, January 11, 2022
Hello Bboo,
We are sorry to hear you are not happy with The slowest speed for this self-propelled lawnmower is 1.6-4.9 fps (0.5-1.5 m/s) This is standard on self-propelled mowers across the industry.
To adjust the speed of self-propelled feature: pull the self-propel speed controls toward the Rabbit Symbol to increase speed. Push the self-propel speed controls toward the Turtle Symbol to decrease speed. We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance!
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and confer with the product team about this. Please don't hesitate to reach out to use with any further questions. Thanks again.
We are sorry to hear you are not happy with The slowest speed for this self-propelled lawnmower is 1.6-4.9 fps (0.5-1.5 m/s) This is standard on self-propelled mowers across the industry.
To adjust the speed of self-propelled feature: pull the self-propel speed controls toward the Rabbit Symbol to increase speed. Push the self-propel speed controls toward the Turtle Symbol to decrease speed. We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance!
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and confer with the product team about this. Please don't hesitate to reach out to use with any further questions. Thanks again.
Written by a customer while visiting greenworkstools.com