Customer reviews from Western Digital
WD - My Passport 1TB External USB 3.0/2.0 Portable Hard Drive - Sky
Average customer rating
3.7
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
15
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
6
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for WD - My Passport 1TB External USB 3.0/2.0 Portable Hard Drive - Sky
Posted by: Kevv
Verified Purchase:Yes
Unfortunately this product failed on me within the first month I used it. My PC could no longer recognize the drive and I could not access my files. Ended up costing me a lot of money to get a professional data recovery done by a local shop, very disappointing.
Response from Western DigitalBy SM OLS Team, July 13, 2021
Hi Kevv,
We're sorry to hear about your experience with WD My Passport Portable External Hard Drive and appreciate your time for providing the review. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
"Windows or macOS Cannot Find My Drive":
Search for knowledge base article:12455
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the WD support page.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information
We're sorry to hear about your experience with WD My Passport Portable External Hard Drive and appreciate your time for providing the review. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
"Windows or macOS Cannot Find My Drive":
Search for knowledge base article:12455
If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the WD support page.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
Search for knowledge base article: 10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Posted by: Preston
Verified Purchase:Yes
Great product honestly, absolutely no issues and really easy to set up
Written by a customer while visiting Western Digital
Posted by: Ben B
Verified Purchase:Yes
Great, slim, light weight. Would recommend. 5 stars
Written by a customer while visiting Western Digital
Posted by: M50P
Verified Purchase:Yes
Broken out of the box. I didn't want to fool replacing it. It probably would haven been great!
Written by a customer while visiting Western Digital