Customer reviews from Western Digital
WD - My Passport 1TB External USB 3.0/2.0 Portable Hard Drive - Sky
Average customer rating
3.7
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
15
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
6
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for WD - My Passport 1TB External USB 3.0/2.0 Portable Hard Drive - Sky
Posted by: B Herndon
Verified Purchase:Yes
Fast! Dependable! Plug & Play! I love this drive. Works right out of the box and requres no instruction.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: udayan
Verified Purchase:Yes
this is a great product for keeping technical knowledge
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Urizen
Verified Purchase:Yes
This is my third 2TB Passport HDD and the second HDD to fail. The first one lasted less than a year, the second died in less than a month.
It was a major hassle to get a return authorization for the first failed drive, the second was a breeze. Perhaps WD knows they're shipping some bad product...
The first replacement has been working for several months now; I'm hoping the second replacement will also prove reliable.
Response from Western DigitalBy SM OLS Team, June 14, 2023
We have identified a firmware issue that presents itself in very limited situations and can cause SanDisk Extreme Portable SSD V2, SanDisk Extreme Pro Portable SSD V2, and WD My Passport SSD products to unexpectedly disconnect from a computer.
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Full details, including a serial number lookup tool to find out if your product is impacted, can be found on the Firmware Updates for SanDisk & WD Portable SSDs page. https://support-en.wd.com/app/firmwareupdate
Response from Western DigitalBy SM OLS, January 26, 2023
Hello,
We're sorry to hear about your experience with WD My Passport Portable External Hard Drive and appreciate your time for providing the review.
Please know that the My Passport drive is trusted, portable storage with a new, stylish design that fits in the palm of your hand, there’s space to store, organize, and share your photos, videos, music, and documents. Perfectly paired with WD Backup software and password protection, the My Passport drive helps keep your digital life’s contents safe.
You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your experience with WD My Passport Portable External Hard Drive and appreciate your time for providing the review.
Please know that the My Passport drive is trusted, portable storage with a new, stylish design that fits in the palm of your hand, there’s space to store, organize, and share your photos, videos, music, and documents. Perfectly paired with WD Backup software and password protection, the My Passport drive helps keep your digital life’s contents safe.
You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Waynester
Verified Purchase:Yes
Small and lightweight drive that's easy to use. Good.
Written by a customer while visiting Western Digital
Customer Rating
1
Non stop clicking and painfully slow
on November 9, 2022
Posted by: Buckwheat
This drive clicks when connected to any computer and is painfully slow. It also doesn't play well with MACOS.
Response from Western DigitalBy SM OLS, November 10, 2022
Hello,
We're sorry to hear your user experience with the WD My Passport Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise
"Common Causes and Solutions for Slow Data Transfer Speeds"
https://support-en.wd.com/app/answers/detailweb/a_id/15542/kw/slow
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise
"Common Causes and Solutions for Slow Data Transfer Speeds"
https://support-en.wd.com/app/answers/detailweb/a_id/15542/kw/slow
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: AndreaA
Verified Purchase:Yes
Bought this for my son, I already have this.Works great!
Written by a customer while visiting Western Digital
Posted by: Loyal Customer2
Verified Purchase:Yes
I bought My Passport to store very large fine art paintings. It copies them fast, but I should have gotten a drive with more capacity. It takes a bit more time to render them. Other than that, I have no problems with My Passport. It's ease to use, practical, and smaller than my phone.
Written by a customer while visiting Western Digital
Posted by: Baphemat
Verified Purchase:Yes
it worked, arrived in good time, and was very well packed.
Written by a customer while visiting Western Digital