Customer reviews from Western Digital
WD - My Passport 1TB External USB 3.0/2.0 Portable Hard Drive - Sky
Average customer rating
3.7
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
15
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
6
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for WD - My Passport 1TB External USB 3.0/2.0 Portable Hard Drive - Sky
Posted by: Cole
Verified Purchase:Yes
Great product and was received in a very timely manner. I most certainly will be a returning customer.
Written by a customer while visiting Western Digital
Customer Rating
2
"Disk Not Ejected Properly" 20 times a day...
on December 19, 2021
Posted by: Reepicheep
This is the second WD Mac passport that has failed after about a year. This time, I get the "Disk Not Ejected Properly" message and the icon flies off the screen even when I didn'tdo a shutdown or any kind and it won't do a backup when it is cycling like this. I went online and checked and tried 2 or 3 fixes but none worked. So, should I buy a 3rd one? Probably not! I didn't give it a zero because my hard drive failed after buying my first WD and it worked as advertised restoring my laptop!
Response from Western DigitalBy SM OLS Team, December 22, 2021
Hello,
We are sorry to hear about your user experience with WD My Passport External Hard Drive and appreciate your time providing this review and bringing this matter to our concern.
We suggest you contact us via call so that we could gather some more information to isolate the issue and provide you the best customer support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport External Hard Drive and appreciate your time providing this review and bringing this matter to our concern.
We suggest you contact us via call so that we could gather some more information to isolate the issue and provide you the best customer support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
failed drive
on November 13, 2021
Posted by: waltercash
drive failed in less than l month. Never will i buy again.
Response from Western DigitalBy SM OLS Team, November 15, 2021
Hello,
We are sorry to hear about your user experience with My Passport External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with My Passport External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
No problems with installation, and holds all the games I need..
Written by a customer while visiting Western Digital
Posted by: The_Big_E
Verified Purchase:Yes
A fine drive to carry around. I found these are great drives to use in a pinch and don't take up too much of my dwindling desk space.
Written by a customer while visiting Western Digital
Posted by: E.T.
Verified Purchase:Yes
Works amazing for holding external storage for my PS5. Thanks!!
Written by a customer while visiting Western Digital
Customer Rating
5
HELP
on July 21, 2021
Posted by: tmatttttt
i've had this product for over a year and have had no problems.. all of a sudden i unplugged it moving my console and now my xbox won't recognize it
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
Love The Western Digital Drives. I keep a small fan on all my drives and also regularly dust free air conditioned area. the cleaner the better, Drives by western Digital are Sealed to prevent dust from getting in. Superior construction. Nice equipment.
Written by a customer while visiting Western Digital