Customer reviews from Western Digital
WD - My Passport 5TB External USB 3.0/2.0 Portable Hard Drive - Sky
Average customer rating
4.3
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
24
4 Stars
5
3 Stars
0
2 Stars
2
1 Star
3
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for WD - My Passport 5TB External USB 3.0/2.0 Portable Hard Drive - Sky
Posted by: FLBILL
Verified Purchase:Yes
Ordered a 5GB WD Elements for Mac Time Machine backup. Worked so well that I ordered a second WD Elements 5GB for a second Mac. USB is faster that expected and all has been smooth. Happy with my WD purchase and speed of shipment.
Written by a customer while visiting Western Digital
Customer Rating
5
This brand is all about quality and reliability.
on June 13, 2022
Posted by: Jose Pastor
Verified Purchase:Yes
I've been using WD external hard drives over the past 15 years. I have never had any issue. It's amazing to simply trust these devices. I know all my precious files and documents are always safe and available.
Written by a customer while visiting Western Digital
Customer Rating
1
It arrived as a brick - completely unusable.
on January 6, 2024
Posted by: pignock
It arrived as a brick. The only things about it that work are the ridiculous licensing agreement and the LED on the case.
It won't work on a Mac without reformatting and it won't allow me to reformat it. This is the second Western Digital Product I've had a problem with. No more WD for me.
I just tried to submit this review and they even have a "terms and conditions" statement you have to check before you can submit a review. Western Digital must only hire lawyers. They certainly don't seem to have any engineers.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, January 9, 2024
Hello,
We're sorry to hear about your user experience with the WD Elements Portable Hard Drive and appreciate your time for providing this review.
Please let us confirm that WD Elements Portable is a plug and play device which comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer, then the drive needs to be formatted in the HFS+J file system for operation. If you want to use it on a Cross-Platform (Windows or MacOS) then it should be Formatted into EXfat to use it.
Critical: The instructions in the article below are designed to help repartition and format a hard drive. This process is Data Destructive and cannot be undone. Once the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST!
"How to Partition and Format a WD Drive on Windows and macOS"
https://support-en.wd.com/app/answers/detail/a_id/8200
If you are facing any issue with western digital product. We would request you to open a support ticket or contact us directly, please refer to the link mentioned below: https://support-en.wd.com/app/ask/session/ or https://www.westerndigital.com/support/international-phone-numbers/consumer-product-support the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Portable Hard Drive and appreciate your time for providing this review.
Please let us confirm that WD Elements Portable is a plug and play device which comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer, then the drive needs to be formatted in the HFS+J file system for operation. If you want to use it on a Cross-Platform (Windows or MacOS) then it should be Formatted into EXfat to use it.
Critical: The instructions in the article below are designed to help repartition and format a hard drive. This process is Data Destructive and cannot be undone. Once the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST!
"How to Partition and Format a WD Drive on Windows and macOS"
https://support-en.wd.com/app/answers/detail/a_id/8200
If you are facing any issue with western digital product. We would request you to open a support ticket or contact us directly, please refer to the link mentioned below: https://support-en.wd.com/app/ask/session/ or https://www.westerndigital.com/support/international-phone-numbers/consumer-product-support the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Leonard N
Verified Purchase:Yes
Very fast transfer. Quiet operation. Combined 3 external drives onto this one!
Written by a customer while visiting Western Digital
Posted by: Isk8dancr
Verified Purchase:Yes
Well made large capacity. Fast delivery, purchase was extremely easy.
Written by a customer while visiting Western Digital
Posted by: George C.
Verified Purchase:Yes
I purchased this for my Tablo DVR. Working fine without any problems so far.
Written by a customer while visiting Western Digital
Posted by: Decasmon
Verified Purchase:Yes
Excellent product, working 100%, good price good product
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
I think the Elements has improved a lot from the Passport style!
Written by a customer while visiting Western Digital